Specifications

Possible Cause 2: A valid destination was not entered by the caller.
What to do: Make sure a valid destination was entered. Check the Programming and Use
guide for your communications system to determine valid extension and group numbers.
System Does Not Respond to Entered Digits
Possibe Cause 1: System is not receiving touchtones.
What to do: The voice messaging system may not be able to interpret touchtones while a
greeting plays. Wait until the greeting finishes before entering the touchtones. If you are
using a speakerphone, turn off the microphone.
Possible Cause 2: If this occurs when the Automated Attendant Service answers calls, the
Menu Definition may be programmed incorrectly.
What to do: Follow the steps for “Verifying System Operation” in Chapter 4 to test
Automated Attendant Service.
■ If outside calls are not transferred to the correct extension or group, follow the
instructions for “Menu Definition and Day Menu Prompt” as appropriate for
Monolingual or Bilingual Mode in Chapter 4 to reprogram the Menu Definition.
■ If outside calls are transferred to the correct extension or group, go to Possible
Cause 3.
Possible Cause 3: The line is too noisy.
What to do: Call your local telephone company.
Unanswered Transferred Calls Ring
Continually
Possible Cause 1: In some countries, the telephone company does not always provide a
far-end disconnect signal. This causes the line to remain open even after the caller hangs
up.
What to do: Assign voice mail coverage to all extensions in the system; this is especially
important for extension 10. Also, make sure voice mail coverage is on at extension 10 at
night when no one is around to manually disconnect calls. The voice messaging system
will disconnect any call to an extension that has voice mail coverage after 15 seconds of
silence.
6-4 Troubleshooting