Specifications
Automated Attendant Service
Outside Callers Hear Ringing,
but System Does Not Answer
Possible Cause 1: This is normal when the PARTNER MAIL VS extensions are busy.
What to do: There are a number of ways to reduce the amount of time a PARTNER MAIL
VS extension is busy. For example, you can recommend that users access the Tutor
feature during non-peak calling hours, you can reduce the number of options in the
Automated Attendant Service menu, or you can reduce the length of the Automated
Attendant Service menu prompt.
Possible Cause 2: The PARTNER MAIL VS module may not be installed correctly.
What to do: Check the PARTNER MAIL VS module to make sure it is securely mounted in
the control unit. Also check the module’s LEDs: the Power LED should be steady green
and the Status LED should not be lit.
If the Power and Status LEDs are lit, perform the System Save Reset All procedure by
entering 989-RESET (989-73738) after you log in as the System Manager.
If the Power LED is not lit, power down the control unit, reseat the PARTNER MAIL VS
module, and power up the control unit.
■ If the module is working properly after one minute, the problem is solved.
■ If the module still does now work properly, go to Possible Cause 3.
Possible Cause 3: The PARTNER MAIL VS may not be programmed correctly.
What to do: Refer to Figure 2-1 in Chapter 2 to determine the extension numbers that are
associated with the PARTNER MAIL VS module. Then use Hunt Group Extensions (#505)
to verify that the VMS extensions are assigned to Hunt Group 7.
■ If Hunt Group 7 does not have the correct VMS extensions, assign the correct
extension numbers.
■ If Hunt Group 7 has the correct VMS extensions, call for help *.
Outside Callers Hear Silence, Tones, or
Ringing During Transfer
Possible Cause: Music On Hold is not set up for the system.
What to do: See Music On Hold (#602) in the Programming and Use guide for the
communications system.
*
In the continental U. S., help is available at 1 800 628-2888, Outside the continental U. S., call your AT&T
Representative or local Authorized Dealer.
6-2 Troubleshooting