Specifications

Call Answer Service Takes Too Long to
Answer Calls
Possible Cause: Calls ring four times at a subscriber’s extension to give the subscriber a
chance to answer the call.
What to do: Recommend that subscribers program a Do Not Disturb button on their system
phone and turn the feature on when they leave their desks or whenever they are too busy
to answer calls. Calls to extensions with Do Not Disturb on are answered immediately.
Call Answer Service Terminates Message
While Caller Is Recording
Possble Cause: The caller’s recording time exceeded the mailbox’s message time limit.
(The time limit for recording a message is two minutes.)
What to do: Let the caller know the recording time limit. Also let the caller know that he or
she can press [ ✳ ] [ T ] and the appropriate extension number to transfer to the extension
again—this avoids making another outside call—to finish the message if necessary.
Messages Cannot Be Deposited in Mailbox
Possible Cause: The mailbox is full.
What to do: Old messages must be deleted regularly from mailboxes. When a subscriber’s
mailbox is full, the caller cannot leave a message in that mailbox but is given the option of
transferring to another extension. For all subscribers, mailboxes can store up to 10
minutes of recorded messages (or 40 messages). The receptionist’s mailbox at extension
10 can store up to 30 minutes of recorded messages (or 120 messages).
Subscriber Unable to Log In to Voice Mail
Possible Cause 1: A subscriber has entered the number of a mailbox that does not exist.
What to do: Make sure the subscriber is entering an existing mailbox number. Use
“Playing a Mailbox’s Status” in Chapter 5 to check the status of existing mailboxes.
■
If the subscriber tries again and succeeds, the problem is solved.
■
If the subscriber still cannot log in, go to Possible Cause 2.
Possible Cause 2: The subscriber may have forgotten his or her password or entered it
incorrectly.
What to do: Try entering the password again.
■
If the subscriber can log in, the problem is solved.
■
If the subscriber still cannot log in, re-initialize the password as described in Chapter
5. (If you forget the password for login 99, you must call the Helpline.)
Troubleshooting
6-5