Specifications

System Does Not Respond to Entered Digits

Possible Cause 1: System is not receiving touch-tones.

What to do: The voice messaging system may not be able to interpret touch-tones while a

greeting plays. Wait until the greeting finishes before entering the touch-tones. If you are

using a speakerphone, turn off the microphone.

Possible Cause 2: If this occurs when the Automated Attendant Service answers calls, the

menu definition may be programmed incorrectly.

What to do: Follow the steps for “Verifying System Operation” in Chapter 4 to test

Automated Attendant Service.

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If outside calls are not transferred to the correct extension or group, follow the

instructions for “Programming the Menu Definition and Recording the Day Menu

Prompt” in Chapter 4 to reprogram the menu definition.

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If outside calls are transferred to the correct extension or group, go to Possible

Cause 3.

Possible Cause 3: The line is too noisy.

What to do: Call your local telephone company.

System Does Not Transfer Calls Properly

Possible Cause 1: If this occurs when the Automated Attendant Service answers calls, the

menu definition may be programmed incorrectly.

What to do: Follow the steps for “Verifying System Operation” in Chapter 4 to test

Automated Attendant Service.

■

If outside calls are not transferred to the correct extension or group, follow the

instructions for “Programming the Menu Definition and Recording the Day Menu

Prompt” in Chapter 4 to reprogram the menu definition.

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If outside calls are transferred to the correct extension or group, go to Possible

Cause 2.

Possible Cause 2: A valid destination was not entered by the caller.

What to do: Make sure a valid destination has been entered. (For the PARTNER Plus

system, valid extension numbers are 10–33; valid group numbers are 771–776. For the

PARTNER

system, valid extension numbers are 10–57; valid group numbers are 71–74

and 771–776.

Outside Callers Hear Silence During Transfer

Possible Cause: Music On Hold is not set up for the system.

What to do: See “Music On Hold (#602)” in the PARTNER Plus or PARTNER

Programming and Use guide.

6-4 Troubleshooting