Specifications

Possible Cause 3: The voice messaging system may not be programmed correctly.
What to do: Refer to Figure 2-2 in Chapter 2 to determine the extension numbers that are
associated with the voice messaging system module. Then use Hunt Group Extensions
(#505) to verify that the VMS extensions are assigned to Hunt Group 7.
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If Hunt Group 7 does not have the correct VMS extensions, assign the correct
extension numbers.
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If Hunt Group 7 has the correct VMS extensions, call the Helpline.
System Does Not Answer Immediately
Possible Cause 1: Automated Attendant Service is programmed for Delayed call handling.
What to do: If you do not want Delayed call handling, program the communications
system’s VMS Hunt Delay feature for Immediate call handling.
Possible Cause 2: The voice messaging system extensions may be busy.
What to do: There are a number of ways to reduce the amount of time a voice messaging
system extension is busy. For example, you can recommend that users access the Tutor
Service during your company’s non-peak calling hours or you can reduce the options in the
Automated Attendant Service menu or you can reduce the length of the Automated
Attendant Service menu prompt.
System Transfers Call to Receptionist Before
Playing the Menu Prompt
Possible Cause: Both of the extensions associated with the voice messaging system
module were not assigned to Hunt Group 7.
What to do: Refer to Figure 2-2 in Chapter 2 to determine the extension numbers that are
associated with the voice messaging system module. Then use Hunt Group Extensions
(#505) to verify that the VMS extensions are assigned to Hunt Group 7.
System Cuts Off Part of Greeting
Possible Cause 1: You may have begun recording the greeting too early.
What to do: After the prompt to record the greeting, pause a moment before speaking.
Re-record the greeting.
Possible Cause 2: A touch-tone signal may have been accidentally recorded with the
greeting.
What to do: Re-record the greeting.
Troubleshooting
6-3