Specifications

Possible Cause 1: This is normal when both of the voice messaging system extensions are
busy.
What to do: There are a number of ways to reduce the amount of time a voice messaging
system extension is busy. For example, you can recommend that users access the Tutor
Service during your company’s non-peak calling hours or you can reduce the options in the
Automated Attendant Service menu or you can reduce the length of the Automated
Attendant Service menu prompt.
Possible Cause 2: The voice messaging system may not be installed correctly.
What to do: Check the voice messaging system module to make sure it is securely
mounted in the control unit. Also check the module’s LEDs: the Power LED should be
steady green and the Status LED should not be lit.
If the Power and Status LEDs are lit, perform the System Save Reset All procedure by
entering 989-RESET (989-73738) after you log in as the System Manager.
If the Power LED is not lit, power down the control unit, reseat the voice messaging
system module, and power up the control unit.
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If the module is working properly after about one minute, the problem is solved.
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If the module still does now work properly, call the Helpline.
6-2 Troubleshooting
Possible Cause 2: The voice messaging system may not be installed correctly.
What to do: Check the voice messaging system module to make sure it is securely
mounted in the control unit. Also check the module’s LEDs: the Power LED should be
steady green and the Status LED should not be lit.
If the Power and Status LEDs are lit, perform the System Save Reset All procedure by
entering 989-RESET (989-73738) after you log in as the System Manager.
If the Power LED is not lit, power down the control unit, reseat the voice messaging
system module, and power up the control unit.
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If the module is working properly after about one minute, the problem is solved.
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If the module still does now work properly, go to Possible Cause 3.
Possible Cause 3: The voice messaging system may not be programmed correctly.
What to do: Refer to Figure 2-2 in Chapter 2 to determine the extension numbers that are
associated with the voice messaging system module. Then use Hunt Group Extensions
(#505) to verify that the VMS extensions are assigned to Hunt Group 7.
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If Hunt Group 7 does not have the correct VMS extensions, assign the correct
extension numbers.
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If Hunt Group 7 has the correct VMS extensions, call the Helpline.
Outside Callers Hear Ringing,
but System Does Not Answer