Specifications

Troubleshooting

When You Need Help

If you have a problem with your system, you may be able to solve it yourself by

following the appropriate troubleshooting procedures described in this chapter.

If not, you can call for help: in the continental U.S., call the AT&T Helpline at

1 800 628-2888; outside the continental U.S., call your AT&T Authorized

Dealer.

The following sections describe various difficulties that might occur, possible

causes for the difficulty, and procedures you can follow to try to solve the

problem.

Subscribers Hear Busy Signal When Calling In

to Voice Mail

Possible Cause 1: This is normal when both of the voice messaging system extensions

are busy.

What to do: There are a number of ways to reduce the amount of time a voice messaging

system extension is busy. For example, you can recommend that users access the Tutor

Service during your company’s non-peak calling hours or you can reduce the options in the

Automated Attendant Service menu or you can reduce the length of the Automated

Attendant Service menu prompt.

Troubleshooting

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