Specifications
A sample day menu prompt for the ANY Travel Agency follows:
Thank you for calling the ANY Travel Agency.
If you know the extension of the person you are
calling, enter the extension number now.
To speak with a cruise specialist, press 3.
For corporate travel, press 4.
For personal travel, press 5.
For assistance, press [ 0 ] or, if you have a rotary
phone, stay on the line.
A sample night menu prompt for the ANY Travel Agency follows:
You have reached the ANY Travel Agency. Our business
hours are 9 to 5, Monday through Friday. To leave a
message, press 9 and we will return your call as soon
as possible.
Other Options
Automated Attendant Service provides the following built-in options—no
programming required—for use in your menu prompt:
■
A third type of transfer option, which is always available to outside and
inside callers, may be useful in certain situations. With this type of
transfer, when callers press [
✳
] [
T
], the system prompts them to enter an
extension number. Using the example above, if you assigned selector
code transfer to selector codes 1 and 2 (rather than starting the
assignment from 3), you could request callers to press [
✳
] [
T
], to allow
them to transfer to extensions 10 to 25.
As shown in the sample day menu prompt, you can also instruct a caller
to stay on the line for assistance. If so, the voice messaging system
automatically transfers the call to the receptionist’s extension. This option
is especially important for callers who have rotary phones.
As shown in the sample day menu prompt, callers can press [
0 ] at any
■
■
time to automatically transfer to the receptionist’s extension for assistance.
Playing the Menu Definition
This procedure lets you listen to the current menu definition. The menu
definition is accessed through the day menu.
To play the current menu definition:
1.
Access the Programming Main Menu:
a.
Press [
Intercom
] [
7
] [
7
] [
7
] or a programmed button.
b.
Press [
9
] [
9
] [
#
].
c.
Enter your password and press [
#
].
d.
Press [
9
].
The system plays the system programming options.
System Management
5-7