Specifications

Menu Definition and Prompt
When the Automated Attendant Service answers a call, the caller hears a menu
prompt that requests the caller to press one or more buttons on the dialpad to
transfer to a specific extension or group of extensions. After the caller presses
the button(s), the system transfers the call to the appropriate extension or group,
and the caller hears Music On Hold if it is available. Menu definition lets you
specify the extensions or groups to which outside callers are transferred.
The voice messaging system uses the menu definition for both day and night
operation. To set up the menu, you define digits 1 through 9, called selector
codes, for the following types of call transfer:
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Direct Extension Transfer. This is the factory setting for selector codes
1 through 8. If you use the factory setting, callers can enter an extension
number directly from the menu. For direct extension transfer, the selector
code represents a range of extensions. For example, selector code 1
allows outside callers to transfer directly to any extension that begins with
a 1—extensions 10–19. For selector code 2, outside callers can transfer
directly to any extension that begins with a 2—extensions 20–29, and so
on.
Selector code 9 is different from selector codes 1 through 8. If you
leave selector code 9 at the factory setting, outside callers are
transferred directly to the receptionist’s mailbox where they can leave
a message. This is especially useful for night operation. If you use it,
callers are routed directly to the receptionist’s mailbox—the system
does not ring the extension first.
Selector Code Transfer. You can assign any of the selector codes to
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one specific extension or group. Then when a caller presses the single
digit selector code, the system transfers the call to the specific extension,
Hunt Group, or Calling Group that you assigned to that digit. (Only the
PARTNER II system can transfer calls to a Calling Group.)
NOTE:
Voice mail coverage is not provided for group calls. See “Group Calling Tips,”
earlier in this chapter, for more information.
Depending on your business, you can define the menu so that some options
accommodate callers during normal business hours and other options
accommodate after-hours callers. For example: The ANY Travel Agency wants
to give outside callers the ability to transfer directly to any employee in their
system by dialing the employee’s two-digit extension number. The company
has employees assigned at extensions 10 through 25. Therefore, the company
leaves selector codes 1 and 2 at the factory setting (direct extension transfer).
This leaves selector codes 3 through 9 available for selector code transfer. In
this case, ANY Travel Agency assigns selector code 3 to extension 21 and
selector codes 4 and 5 to Hunt Groups 1 and 2, respectively.
5-6 System Management