Specifications

Automated Attendant Service
Automated Attendant service (see Figure 5-1) can provide both day and night
operation so callers can hear an appropriate prompt when they call your
company. The voice messaging system switches to day or night operation
depending on the setting of the Night Service button at extension 10—the
receptionist’s extension. You customize the day and/or night menu to welcome
the caller and offer the caller a list of options for transferring to a system
extension or group.
Programming
Main Menu
(Press 9 )
Automated
Attendant
(Press 3 )
Day Menu
(Press [ 1 ])
Play Menu
Definition
(Press [ 2 ][ 2 ])
Play Day
Modify Menu
Definition and/or
Prompt
(Press [ 2 ][ 1 ])
Day Prompt
(Press [ 6 ])
Night Menu
(Press [ 2 ])
Play Night
Prompt
Modify Night
Prompt
(Press [ 6 ])
(Press [ 2 ][ 1 ])
Figure 5-1. Automated Attendant Service Menu
If you need to change current programming for the Automated Attendant
Service, you can use the instructions presented in this section. For example:
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If you want to change the transfer options available for outside callers,
use “Modifying the Menu Definition and Day Menu Prompt” and
“Modifying the Night Menu Prompt” to update the options and the
message(s) callers hear.
If you add a line to the system that requires Automated Attendant Service,
use “Group Call Distribution” to include the new line.
If you want to change the way Automated Attendant Service handles
calls, use “VMS Hunt Delay” and/or “VMS Hunt Schedule.”
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System Management 5-5