Specifications

Music On Hold
If you use Automated Attendant Service, it is strongly recommended that you
also use the communications system’s Music On Hold feature. This feature
plays music or recorded material to callers who are on hold or waiting to be
transferred, and it is particularly useful for callers transferred by the voice
messaging system. If you do not use Music On Hold, callers hear silence
(rather than ringing) while they are being transferred.
For more information about using Music On Hold, see the PARTNER Plus or
PARTNER
II system Programming and Use guide.
Call Answer Service
This service offers callers the following options when they reach an extension
which is unable to answer their call:
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■
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Leave a detailed, confidential message in the called party’s mailbox.
Press [ 0 ] to transfer to the receptionist’s extension for assistance.
Press [
✳ ] [ T ] to transfer to another system extension.
Callers can press [
0 ] or [ ✳ ] [ T ] before, during, or after leaving a message.
NOTE:
Until subscribers record a personal greeting for their extension, outside callers
hear this factory set message:
Extension XX is not available. To leave a message,
wait for the tone. After recording hang up or press 1
for more options.
Call Answer Service provides three main features, which are discussed below:
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Extension Coverage
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CO Line Coverage
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Voice Mailbox Transfer
Extension Coverage
Automatic Coverage
When the communications system’s Automatic VMS Cover feature is Assigned
for an extension, intercom and transferred callers can leave messages or
transfer to another extension when the called extension is busy or does not
answer by the fourth ring. The system greets the caller with the called party’s
personal greeting (or with the system greeting if a personal greeting is not
recorded).
Manual Coverage
Regardless of the Automatic VMS Cover setting, the communications system
allows subscribers to press a programmed button to turn voice mail coverage
on and off at their extension. To do so, subscribers must program the VMS
Cover feature on a button with lights on their system phone.
Overview
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