Specifications

VMS Hunt Delay
This option specifies either Immediate Call Handling or Delayed Call Handling
(see Figure 1-2 below):
■
Immediate Call Handling (factory setting). The Automated Attendant
Service answers outside calls on the second ring and plays the day or
night menu prompt. The receptionist can act as back-up. Callers using
rotary phones or callers requesting assistance can be transferred to the
receptionist’s extension (extension 10).
Delayed Call Handling. The Automated Attendant Service answers
■
outside calls on the fourth ring. This delay gives the receptionist time to
answer the call.
The VMS Hunt Delay setting you select is used for both day and night operation.
NOTE:
If you set VMS Hunt Delay to Immediate, you may want to set the
communications system’s Automatic Extension Privacy feature to Assigned for
the extensions associated with the voice messaging system. This prevents
users from accidentally picking up calls sent to the voice messaging system.
Immediate Call Handling
Incoming Calls
Control Unit
PARTNER MAIL VS
Receptionist
answers on
backs up
the second ring
PARTNER MAIL VS
Delayed Call Handling
Incoming Calls
Control Unit
Receptionist
PARTNER MAIL VS
answers incoming
picks up unanswered
calls
calls on the fourth ring
Figure 1-2. Immediate and Delayed Call Handling
1-6 Overview