Specifications

Automated Attendant Service is useful for many businesses, such as car
dealerships, insurance agencies, and stores. For example, a car dealership
can use Automated Attendant Service to allow its customers to directly reach
the customer service department. This frees sales employees to handle
customer transactions while the Automated Attendant Service transfers service
calls to the appropriate department. In this case, you can program the
Automated Attendant Service to allow callers to enter a group number to reach
an available customer service representative. Callers hear Music On Hold (if it
is available) while they are being transferred.
Automated Attendant Options
When planning Automated Attendant Service, you must choose settings for the
following communications system features:
■
Group Call Distribution. Specifies the outside lines (if any) that are to
be answered by Automated Attendant Service.
■
VMS Hunt Schedule. Specifies when you want the communications
system to route calls to the voice messaging system.
■
VMS Hunt Delay. Specifies whether you want to use Automated
Attendant Service for immediate or delayed call handling.
Each of these features is explained further below.
Group Call Distribution
This feature lets you specify the outside lines on which you want Automated
Attendant Service coverage. You can specify some or all of your company’s
outside lines.
VMS Hunt Schedule
This feature determines when the communications system is to route calls to the
Automated Attendant Service. VMS Hunt Schedule works in conjunction with
the communication system’s Night Service feature so that the voice messaging
system can play the appropriate menu prompt. In other words, the menu
prompt the caller hears depends on the VMS Hunt Schedule setting you select
and the status of the Night Service button at the receptionist’s extension.
You can choose one of the following VMS Hunt Schedule settings:
■
Always (factory setting). Instructs the communications system to route
outside calls to Automated Attendant Service for call handling all the time.
When Night Service is off, Automated Attendant Service plays the day
menu prompt; when Night Service is on, Automated Attendant Service
plays the night menu prompt.
■
Day Only. Instructs the communications system to route outside calls to
Automated Attendant Service only when Night Service is off. Automated
Attendant Service plays the day menu prompt.
■
Night Only. Instructs the communications system to route outside calls
to Automated Attendant Service only when Night Service is on.
Automated Attendant Service plays the night menu prompt.
Overview
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