Specifications

Automated Attendant Service
The Automated Attendant Service can answer and route your company’s
outside calls without assistance from a receptionist. After an outside call is
answered, the Automated Attendant Service plays a customized message (or
menu prompt). The message typically welcomes calIers—to let them know they
have reached your company—and then offers callers a menu of options for
transferring to the desired party. It is recommended that you offer callers not
more than five transfer options to avoid confusion when callers listen to the
message.
You can customize the menu prompt for use during normal business hours
(called the day menu prompt) and for use after normal business hours (called
the night menu prompt). For example, you can set up Automated Attendant
Service so that callers hear the following prompt during the day:
Thank you for calling the ANY Travel Agency. If you
know the extension you want, dial it now or press 0 to
speak with the receptionist. For information on
Corporate Travel, press 3. For information on Personal
Travel, press 4. Press star 4 to replay this message.
For after-hours callers, you can set up Automated Attendant Service to play this
prompt:
You have reached the ANY Travel Agency. Our hours are
8 to 5, Monday through Friday. Please press 9 to leave
a message and we will promptly return your call.
NOTE:
When the system is first installed, Automated Attendant Service has this factory
set day menu prompt:
Hello, welcome to PARTNER MAIL VS. Please enter the
extension number of the person you wish to reach or
press 0 to reach the receptionist.
In addition, Automated Attendant Service has this factory set night menu prompt:
Good Evening. Welcome to PARTNER MAIL VS. Please
enter the extension number of the person you wish to
reach or press 9 to leave a message with the
receptionist.
1-4 Overview