Specifications

Voice Messaging Services
The voice messaging system provides three types of service:
■
Automated Attendant Service. Answers your company’s outside calls
and transfers them to the destination selected by the caller.
■
Call Answer Service. If the called party is busy or does not answer, this
service allows the caller to leave a message or to transfer to another
extension.
■
Voice Mail Service. Allows subscribers to listen to messages and
manage their own mailbox.
Figure 1-1 provides an overview of the features associated with each service.
PARTNER MAIL VS
Voice Messaging System
Automated Attendant Service
Call Answer Service Voice Mail Service
Prompts caller to make a choice
from a menu of options, then
transfers the call to the selected
destination.
Prompts caller to leave a message
or transfer to another extension
when the called party does not
answer within 4 rings.
Allows subscribers to:
■
■
Listen to messages
Delete messages
Record a personal greeting
Change their password
■
■
Always
Day Only
Night Only
Extension
Coverage
Line
Coverage
Voice Mailbox
Transfer
Communications
system always
routes calls to
Automated
Attendant
Service.
Communications
system routes
calls to Auto-
mated Attendant
Service when
Night Service is
off.
Communications
system routes
calls to Auto-
mated Attendant
Service when
Night Service is
on.
Caller hears the
called party's
personal greet-
ing and can
leave a message.
Caller hears the
line owner's
personal greet-
ing and can
leave a message.
System users
press a button to
transfer callers
directly to a voice
mailbox without
ringing the
extension first.
Immediate
Call Handling
Delayed
Call Handling
Automatic
Coverage
Manual
Coverage
Do Not Disturb
Automated Attendant
Service answers outside
calls immediately. The
receptionist acts as a back-
up for unanswered calls.
The receptionist answers
outside calls immediately.
Unanswered calls go to
the Automated Attendant
Service after a delay.
Subscribers
have voice mail
coverage on all
the time at their
extension.
Subscribers can
turn voice mail
coverage on and
off at their
extension.
Subscribers can use Do
Not Disturb in con-
junction with automatic
or manual coverage.
Doing so enables callers
to receive Call Answer
Service immediately—
calls do not ring the
extension first.
Figure 1-1. Voice Messaging Services
Overview 1-3