Specifications

Form 4: Night Menu Prompt
Required if VMS Hunt Schedule is set to Night Only or Always
General Information Completing this Form
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Recording the Night Menu Prompt
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To record the Night Menu Prompt, dial [ 3 ] from the
Programming Main Menu.
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The Night Menu Prompt plays to callers when the VMS
Write the message that you want callers to hear when they
Hunt Schedule is set to Night Only or Always and the
call your company after normal business hours, including
Night Service is on. The Night Menu Prompt and the Day
instructions to the caller for selecting menu options.
Menu Prompt use the
same Menu Definition.
The Night Menu Prompt should contain a welcome and a
list of menu options.
The welcome should introduce your company. For
example, “You have reached the Any Travel Agency. Our
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hours are 9 AM to 5 PM, Monday through Friday.”
The menu options should contain instructions that
correspond to the Menu Definition set up on Form 2.
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If callers can dial extension numbers (Direct
Extension Transfer), the prompt should instruct
callers to dial the extension number. For example, “If
you know the extension of the person you want to
reach, dial it now to leave a message.”
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If callers can dial a single digit to transfer to an
extension or group (Selector Code Transfer), the
prompt should provide instructions such as “To leave
a message for someone in sales, press [
6 ].“
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If selector code 9 is left as the default, the prompt
should instruct callers to press [
9 ] to leave a
message with the receptionist.
It is recommended that you keep the number of menu
options to 5 or less to avoid confusing callers.