Specifications

Form 3: Day Menu Prompt
Required if VMS Hunt Schedule is set to Day Only or Always
General Information
Completing this Form
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The Day Menu Prompt plays to callers when the VMS
Hunt Schedule is set to Day Only or Always and Night
Service is off. The Day Menu Prompt and the Night
Menu Prompt use the
same Menu Definition.
The Day Menu Prompt should contain a welcome and a
list of menu options.
The welcome should introduce your company. For
example, “Thank you for calling the Any Travel Agency.”
The menu options should contain instructions that
correspond to the Menu Definition set up on Form 2.
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If callers can dial extension numbers (Direct
Extension Transfer), the prompt should instruct
callers to dial the extension number. For example, “If
you know the extension of the person you want to
reach, dial it now.”
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If callers can dial a single digit to transfer to an
extension or group (Selector Code Transfer), the
prompt should provide instructions such as “To speak
to someone in sales, press [
6 ].”
It is recommended that you keep the number of menu
options to 5 or less to avoid confusing the caller.
Write the message that you want callers to hear when they
call your company during normal business hours, including
the instructions to the caller for selecting menu options.
Suggested options include:
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“Remain on the line for assistance.”
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“Dial 0 for assistance.”
Recording the Day Menu Prompt
■ To record the Day Menu Prompt, dial [ 3 ] from the
Programming Main Menu.