Complete user’s manual CL83101/CL83201/CL83251/ CL83301/CL83351/CL83401/ CL83451/CL83551 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on pages 104-105 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide CL83101/CL83201/CL83251/CL83301/CL83351/CL83401/ CL83451/CL83551 This quick start guide provides you with basic instructions only. For more complete instructions, refer to your Abridged user’s manual provided in the package, or see the online Complete user’s manual at www.telephones.att.com/manuals.
Complete user’s manual CL83101/CL83201/CL83251/ CL83301/CL83351/CL83401/ CL83451/CL83551 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Quick reference guide - handset........ 1 Quick reference guide telephone base....................................... 3 Installation...................................................... 5 Telephone base and charger installation................................................ 6 Telephone base installation.........
Temporary ringer silencing............ 30 Handset speakerphone.................... 31 Last number redial............................. 31 Equalizer.................................................. 33 Options while on calls........................... 34 Volume control.................................... 34 Call waiting............................................ 34 Mute.......................................................... 35 Chain dialing.........................................
Message capacity............................... 78 Voice prompts...................................... 78 Call screening....................................... 78 Call intercept........................................ 79 Base ringer............................................ 79 Temporarily turning off the message alert tone......................... 79 Message playback.................................... 80 Options during playback................. 82 Delete all old messages..................
Getting started Quick reference guide - handset CHARGE indicator pDIR/VOLUME On when the handset is charging in the telephone base or charger. qCID/VOLUME Press qCID to show caller ID history when the handset is not in use (page 64). Press to scroll down while in menus. While entering names or numbers, press to move the cursor to the left. Press to decrease the listening volume when on a call (page 34), or to decrease the message playback volume (page 82).
Getting started Quick reference guide - handset PUSH TO TALK Press to initiate a one-to-one (page 45) or one-to-group broadcast (page 47). Press and hold to broadcast to a group of system devices (page 47). Main menu Main menu The > symbol highlights a menu item.
Getting started Quick reference guide - telephone base CANCEL MENU/SELECT While in a menu, press to cancel an operation, back up to the previous menu or exit the menu display. When the telephone base is not in use, press to show the menu. Press and hold to go back to idle mode. When the telephone base is ringing, press to mute the ringer temporarily (page 30). qCID While in the menu, press to confirm or save an entry or setting.
Getting started Quick reference guide - telephone base X/DELETE While reviewing the caller ID history, the directory or the redial memory, press to delete an individual entry (page 65, page 56 and page 31 respectively). While predialing, press to delete digits (page 29). During message or announcement playback, press to delete the playing message or announcement (page 82 and page 70 respectively). Press twice to delete all old messages when the phone is not in use (page 83).
Getting started Installation You must install and charge the battery before using the telephone. STOP! See pages 7-8 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 9). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. The telephone base is ready for tabletop use. If you want to change to wall mounting, see Installation options on page 9 for details. Telephone base installation Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch. Plug one end of the telephone line cord into a telephone jack or a DSL filter.
Getting started Battery installation and charging Install the battery as shown below. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after ten hours of continuous charging. See the table on page 110 for battery operating times.
Getting started Battery installation and charging CHARGE light Step 3 Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light on the top of the handset is on during charging. After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date/time on page 13. To skip setting the date and time, press OFF/CANCEL.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1. Unplug the power adapter from the power outlet. Unplug the telephone line cord from the wall jack (or DSL filter). 2.
Getting started Installation options Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. Push the telephone base up to remove it from the wall. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 2. Swivel the wall mount bracket up to tabletop position and push it into the telephone base until it clicks into place. 3. Plug the telephone line cord (or DSL filter) into the wall jack.
Telephone settings Handset settings Use the menu to change the telephone settings. >Play messages Answering sys 1. Press MENU/SELECT on the handset when it is not in use to p q enter the main menu. 2. Press qCID or pDIR to scroll to the feature to be changed. When scrolling through the menu, the > symbol indicates the selected menu item. 3. Press MENU/SELECT to select the highlighted item. NOTE: Press OFF/CANCEL to cancel an operation, back up to the previous menu or exit the menu display.
Telephone settings Handset settings Ringer volume You can set the ringer volume level to one of six levels or turn the ringer off. When the ringer is off, appears on the screen. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to >Ringers, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Ringer volume. 4. Press qCID or pDIR to sample each volume level. 5. Press MENU/SELECT to save your preference.
Telephone settings Handset settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
Telephone settings Handset settings LCD language You can select the language used for all screen displays. LCD LANGUAGE 1. Press MENU/SELECT in idle mode to enter the main menu. >English p 2. Use qCID or pDIR to scroll to >Settings, then press q MENU/SELECT. 3. Press MENU/SELECT to choose >LCD language. Set Francais as 4. Press qCID or pDIR to highlight >English, >Français or LCD language? p >Español, then press MENU/SELECT. The screen prompts q Set English/Français/Español as LCD language? 5.
Telephone settings Handset settings NOTES: • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. • When there are up to five handsets registered, the telephone system supports caller ID announce for all handsets. If six or more handsets are registered, the system supports caller ID announce for the first four registered handsets only. • This feature does not announce information for call waiting calls.
Telephone settings Handset settings Clear voicemail indication Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail and the icon; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.
Telephone settings Handset settings Rename handset You can create a handset name for each system handset. Clr voicemail 1. When the handset is idle, press MENU/SELECT. >Rename handset p 2. Use qCID or pDIR to scroll to >Settings, then press q MENU/SELECT. 3. Use qCID or pDIR to scroll to >Rename handset, then RENAME HANDSET press MENU/SELECT. HANDSET____ 4. Change the handset name when prompted. • Press qCID or pDIR to move the cursor to the left or right.
Telephone settings Handset settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Follow the steps below to turn the CID time sync feature on or off. The default setting is On. 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Settings, then press MENU/SELECT. 3.
Telephone settings Handset settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. Home area code >Dial mode p q To set the dial mode: 1. Press MENU/SELECT in idle mode to enter the main menu. DIAL MODE 2. Use qCID or pDIR to scroll to >Settings, then press >Tone p MENU/SELECT. q 3. Use qCID or pDIR to scroll to >Dial mode, then press MENU/SELECT. 4.
Telephone settings Telephone base settings Use the menu to change the telephone settings. 1. Press MENU/SELECT on the telephone base when it is not in use to enter the main menu. 2. Press qCID or pDIR to scroll to the feature to be changed. When scrolling through the menu, the > symbol indicates the selected menu item. 3. Press MENU/SELECT to select the highlighted item. >Play messages Answering sys p q NOTE: Press CANCEL to cancel an operation, back up to the previous menu or exit the menu display.
Telephone settings Telephone base settings Ringer volume You can set the ringer volume level to one of six levels or turn the ringer off. When the ringer is off, appears on the screen. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to >Ringers, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Ringer volume. 4. Press qCID or pDIR to sample each volume level. 5. Press MENU/SELECT to save your preference.
Telephone settings Telephone base settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
Telephone settings Telephone base settings LCD language You can select the language used for all screen displays. LCD LANGUAGE >English 1. Press MENU/SELECT in idle mode to enter the p main menu. q 2. Use qCID or pDIR to scroll to >Settings, then press MENU/SELECT. Set Francais as LCD language? 3. Press MENU/SELECT to choose >LCD language. p q 4. Press qCID or pDIR to highlight >English, >Français or >Español. 5. Press MENU/SELECT twice to confirm and save your preference.
Telephone settings Telephone base settings NOTES: • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. • This feature does not announce information for call waiting calls. • It takes at least 2 rings for the phone to receive caller ID information and announce it. If the phone is answered before the end of the second ring, the phone won’t have time to announce the caller’s information. • Pronunciation of names may vary with this feature.
Telephone settings Telephone base settings Clear voicemail indication Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail and the icon; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.
Telephone settings Telephone base settings Rename base You can create a new name for the telephone base. Clr voicemail base >Rename 1. When the telephone is idle, press MENU/SELECT. p q 2. Use qCID or pDIR to scroll to >Settings, then press MENU/SELECT. RENAME BASE BASE_______ 3. Use qCID or pDIR to scroll to >Rename base, then press MENU/SELECT. 4. Change the telephone base name when prompted. • Press qCID or pDIR to move the cursor to the left or right.
Telephone settings Telephone base settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Follow the steps below to turn the CID time sync feature on or off. The default setting is On. 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Settings, then press MENU/SELECT. 3.
Telephone settings Telephone base settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To set the dial mode: 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to >Settings, then press Home area code MENU/SELECT. >Dial mode p 3. Use qCID or pDIR to scroll to >Dial mode, then press q MENU/SELECT. 4.
Telephone operation Telephone operation Making a call Using a cordless handset: • Press PHONE/FLASH or telephone number. Elapsed time /������� SPEAKER, then enter the The screen displays the elapsed time as you talk (in hours, minutes and seconds). Using the telephone base: • Press /������� SPEAKER, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).
Telephone operation Telephone operation ��������� Ending a call Using a cordless handset: • Press OFF/CANCEL or return the handset to the telephone base or charger. Using the telephone base: • Press /������� SPEAKER. Auto off A call ends automatically when you put the handset in the telephone base or charger. Temporary ringer silencing Using a cordless handset: Press OFF/CANCEL or MUTE/DELETE while the telephone is ringing to silence the ringer temporarily on that handset only.
Telephone operation Telephone operation Handset speakerphone During a call, press /������� SPEAKER to switch between handsfree speakerphone and normal handset use. Press OFF/CANCEL to hang up. NOTES: • When you use the speakerphone, the key pad of the handset and the button are lit. /SPEAKER • The speakerphone uses more power than the normal handset.
Telephone operation Telephone operation To redial a number: Using a cordless handset: • To dial the displayed number, press PHONE/FLASH or /������� SPEAKER. -OR• Press PHONE/FLASH or /������� SPEAKER, then press REDIAL/PAUSE repeatedly to view the redial memory. Press MENU/SELECT to dial the displayed number. Using the telephone base: • To dial the displayed number, press /������� SPEAKER. -OR• Press /������� SPEAKER, then press REDIAL/PAUSE repeatedly to view the redial memory.
Telephone operation Telephone operation Equalizer The handset equalizer enables you to change the quality of the audio to best suit your hearing. While on a call or intercom call, or listening to a message or announcement, press EQ to select the equalizer setting Treble 1, Treble 2, Bass or Natural (the default setting). The current setting is shown on the handset screen for two seconds.
Telephone operation Options while on calls Volume control Using a cordless handset: You can set the listening volume to one of six levels. While on a call, press qCID/VOLUME to decrease or press pDIR/VOLUME to increase the listening volume. Using the telephone base: You can set the listening volume to one of eight levels. While on a call, press q/VOLUME to decrease or VOLUME/p to increase the listening volume. NOTES: • Handset and speakerphone volume settings are independent.
Telephone operation Options while on calls Mute Use the mute function to turn off the microphone. You can hear the caller, but the caller cannot hear you. Using a cordless handset: To mute a call: • While on a call, press MUTE/DELETE. When mute is on, the handset shows Muted for a few seconds and MUTE icon displays until you turn off mute. To end mute a call: • Press MUTE/DELETE again. When mute is off, Microphone ON appears temporarily on the handset.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID history or redial memory while you are on a call. Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list. Using a cordless handset: To access the directory while on a call: 1. Press MENU/SELECT. 2.
Telephone operation Options while on calls To access the caller ID log while on a call: 1. Press MENU/SELECT. 2. Press qCID or pDIR to scroll to >Caller ID log, then press 3. Press qCID or pDIR to scroll to the desired number. 4. Press MENU/SELECT to dial the number shown. MENU/SELECT. To access the redial list while on a call: 1. Press REDIAL/PAUSE to show the most recently REDIAL dialed number. 2.
Telephone operation Options while on calls Blind transfer While on an outside call, you can transfer the call to a specific device or any device without notifying them. To transfer an outside call from a handset: 1. During the call, press MENU/SELECT. 2. Press MENU/SELECT to choose >Transfer. Phone 0:00:12 • If you have one handset, the outside call is put on hold and your handset shows Transferring call... The telephone base rings and shows Transfer from HANDSET.
Telephone operation Options while on calls To transfer an outside call from the telephone base: 1. During the call, press MENU/SELECT. Speaker 0:00:12 2. Press MENU/SELECT to choose >Transfer. • If your have one handset, the outside call is put on 8/06 6:30AM hold and the telephone base shows Transferring call... The handset rings and shows >Transfer Transfer from BASE 0 (BASE represents the Intercom base name).
Multiple handset use Multiple handset use Handset locator The handset locator feature is useful if you misplace any handsets. To start the paging tone: • Press /HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds. NOTE: If you press OFF/CANCEL or MUTE/DELETE on a handset, the ringer of that handset stops, but the paging to the rest of the handsets continues.
Multiple handset use Intercom Use the intercom feature for conversations between two handsets, or a handset and the telephone base. You can buy additional expansion handsets (model AT&T CL80111) for this telephone base to expand your telephone system (up to 12 handsets). Using a cordless handset: 1. Press MENU/SELECT in idle mode to enter the main menu. Calling Press qCID or pDIR to scroll to >Intercom, then press BASE MENU/SELECT. • If you have one handset, the handset shows Calling base.
Multiple handset use Intercom Using the telephone base: 1. Press MENU/SELECT in idle mode to enter the main Calling menu. Press qCID or pDIR to scroll to >Intercom, then HANDSET X press MENU/SELECT. • If you have one handset, the telephone base shows Calling HANDSET X.
Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset or the telephone base. You can also share an outside call with another system handset or the telephone base. To transfer or share an outside call using intercom: Using a cordless handset: 1. During the call, press MENU/SELECT. 2. Press qCID or pDIR to scroll to >Intercom and press MENU/SELECT. 3.
Multiple handset use Push-to-talk (PTT) PTT You can directly broadcast messages to the speakerphone of any device. Press and hold PUSH TO TALK on a handset or PTT on the telephone base to begin two-way communication. • Only one device can talk at a time. While talking to another device, press and hold PUSH TO TALK on the handset or PTT on the telephone base. • You must release PUSH TO TALK on the handset or PTT on the telephone base, so the other person can respond.
Multiple handset use Push-to-talk (PTT) PTT call to a single device Using a cordless handset: 1. There are a few ways to begin a PTT call to a single device. When the handset is not in use: • If you have one handset, press and hold PUSH TO TALK. • If you have more than one handset: w Press PUSH TO TALK on the handset. Then use the dialing keys to enter the destination device number. -ORw Press PUSH TO TALK on the handset. Press qCID or pDIR to highlight the destination device number.
Multiple handset use Push-to-talk (PTT) Using the telephone base: 1. There are a few ways to begin a PTT call to a single handset. When the telephone base is not in use: • If you have one handset, press and hold PTT. • If you have more than one handset: w Press PTT. Then use the dialing keys to enter the destination handset number. -ORw Press qCID or pDIR to highlight the destination handset number. Then press MENU/SELECT or PTT. PUSH TO TALK >Handset X p q Connecting to Handset X...
Multiple handset use Push-to-talk (PTT) PTT call to multiple devices When there are multiple handsets registered to the phone system, PTT supports one-to-group calls. PTT supports a maximum of one-to-five calls when one to five handsets are registered, and a maximum of one-to-four calls when six or more handsets are registered. The first four registered handsets will be able to use this feature. Other handsets can only use PTT for one-to-one calls. To call multiple devices: Using a cordless handset: 1.
Multiple handset use Push-to-talk (PTT) Answer a PTT call You can respond to a PTT call as described below. 1. When your device receives a PTT call, it beeps and shows Press and hold [PTT] to talk. 2. When the other party is speaking, your speakerphone light is on, and your device shows: • PTT From HS X To HS X (the first X represents the initiating handset number, and the second X represents your handset number; a maximum of four handset numbers appear).
Multiple handset use Push-to-talk (PTT) Change a one-to-one PTT call to an intercom call You can convert a one-to-one PTT session to an intercom call. 1. When your device shows Press and hold [PTT] to talk, press MENU/SELECT. The screen shows >Intercom. 2. Press MENU/SELECT. Your device displays Calling BASE 0 or Calling HANDSET X. The destination device briefly shows Push to talk Ended and then HANDSET X is calling or BASE 0 is calling. The destination device rings. 3.
Multiple handset use Push-to-talk (PTT) Make an outgoing call during PTT call • During a one-to-one PTT call, press PHONE/FLASH on your handset or /SPEAKER on your telephone base to get a dial tone. The PTT call ends automatically. • During a PTT call, press PHONE/FLASH on the initiating handset or /SPEAKER on the initiating telephone base. The PTT call ends automatically and you get a dial tone.
Directory About the directory Shared directory The directory is shared by all handsets and the telephone base. Changes made to the directory from any device apply to all. Charlie Johnson 888-883-2445 p q NOTE: Only one handset or the telephone base can review the directory at a time. If another device tries to enter the directory, the screen shows Not available at this time.
Directory Create directory entries Create a new directory entry 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press qCID or pDIR to scroll to >Directory, then press MENU/SELECT. 3. Press qCID or pDIR to highlight >Add contact. 4. Press MENU/SELECT. 5. Use the dialing keys to enter a telephone number (up to 30 digits) when prompted. • Press qCID or pDIR to move the cursor to the left or right. • Press MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a digit.
Directory Create directory entries 7. Use the dialing keys to enter a name (up to 15 characters) when prompted. Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. See the chart below. • Press qCID or pDIR to move the cursor to the left or right. • Press 0 to add a space. • Press MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a character.
Directory Review the directory Review directory entries 1. Press pDIR when in idle mode. The summary screen shows briefly and then the first entry in the directory shows. -ORPress MENU/SELECT when in idle mode, then press qCID or pDIR to scroll to >Directory. Press MENU/SELECT twice. 2. Press qCID or pDIR to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Search the directory Search by name 1. Press pDIR in idle mode to show the first listing in the directory. 2. When an entry appears, press the dialing keys (0-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dialing key if there is an entry in the directory beginning with that letter. Press qCID or pDIR to scroll through the directory. 3. To see other names starting with the letters on the same dialing key, keep pressing the key.
Directory Dial, delete or edit directory entries To dial, delete or edit a directory entry (name and number), the entry must be displayed on the screen. Use Review the directory (page 54) or Search by name (page 55) to show an entry. Display dial To dial a displayed number from the directory, press PHONE/FLASH or /�������� SPEAKER on the handset, or /������� SPEAKER on the telephone base.
Directory Dial, delete or edit directory entries Edit a directory entry 1. When a directory entry displays, press MENU/SELECT. The screen shows EDIT NUMBER along with the phone number to be edited. If you only want to edit the name, skip to Step 3. 2. To edit the number: • Press the dialing keys to add digits. • Press qCID or pDIR to move the cursor to the left Linda Miller or right. 888-722-7702 p • Press MUTE/DELETE on the handset or X/DELETE on the q telephone base to erase a digit.
Directory Speed dial The telephone system has ten speed dial locations (0 and 2-9, and 1 which is reserved for voicemail) where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. Speed dial assignments can only be selected from the existing directory entries, with the exception of 1, which must be manually entered. In the directory, speed dial locations except for 1, are indicated by their number in the bottom right hand corner of the entry.
Directory Speed dial Reassign a speed dial number 1. When the telephone is idle, press MENU/SELECT. 2. Press qCID or pDIR to scroll to >Directory. Press MENU/SELECT. 3. Press qCID or pDIR to scroll to >Speed dial. Press MENU/SELECT. 4. Press qCID or pDIR to choose the location you wish to reassign, then press MENU/SELECT to show the directory entry. 5. Press MENU/SELECT again. 6. Scroll to >Change SD and then press MENU/SELECT. The screen briefly shows Copy from Directory...
Directory Speed dial Make a call using speed dial When in idle mode, press and hold the dialing key (0 or 2-9) corresponding to the assigned location you wish to call. -OR1. Press MENU/SELECT when in idle mode. 2. Press qCID or pDIR to scroll to >��������� Directory, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to >���������� Speed dial, then press MENU/SELECT. 4.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to the telephone base and all handsets, so changes made using any handset or the telephone base are reflected in all other devices.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last 7 digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. Chris 888-883-2445 For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. p q 10/15 NOTE: The number shown in the caller ID log will be in the format sent by the telephone service provider.
Caller ID Caller ID operation Review the caller ID history Review the caller ID history to find out who called, to return the call, or to copy the caller’s name and number into your directory. Caller ID log empty appears if there are no records in the caller ID log. HANDSET NEW NOTE: Only one handset or the telephone base can review the caller ID history at a time. If another device tries to enter the directory or caller ID history, it shows Not available at this time.
Caller ID Caller ID operation View dialing options Although the incoming caller ID log entries have ten digits (the area code plus the seven-digit number), in some areas, you may need to dial only the 7 digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. When in the caller ID log, press qCID or pDIR to browse. 2. Press MENU/SELECT to select an entry. 3. When the screen displays EDIT NUMBER, use the dialing keys to edit the number. • Press qCID or pDIR to move the cursor to the left or right. • Press MUTE/DELETE on the handset or X/DELETE on the telephone base to backspace and erase a digit.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE NAME The caller prefers not to show the name. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.
Answering system Answering system settings Use the answering system menu of a system handset or the Play messages telephone base to set up the announcement message, turn on >Answering sys or off the answering system or message alert tone, activate p q call screening, or change the number of rings, remote access code or message recording time. If you turn off the answering system and you change any setting in the answering system setup menu, the answering machine automatically turns on again. 1.
Answering system Answering system settings To record a new outgoing announcement: Using a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Answering sys, then press Play annc MENU/SELECT. >Record annc p 3. Press MENU/SELECT again to select >Announcement. q 4. Scroll to >Record annc and press MENU/SELECT. The system announces, “Record after the tone. Press 5 when you are done.” 5.
Answering system Answering system settings To delete your outgoing announcement: Using a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Announcement. 4. Press MENU/SELECT again to select >Play annc and play the announcement. 5. While the announcement is playing, press MUTE/DELETE to delete the announcement.
Answering system Answering system settings Answer on/off Unless you change it, the answering system is on and ready to record messages. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages. To turn the answering system on or off: Using a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Answering sys, then press MENU/SELECT. 3.
Answering system Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. If you turn call screening on, you hear the incoming message. While monitoring an incoming message, you can answer the call by pressing PHONE/FLASH on the handset, or /�������� SPEAKER on the telephone base. To change the setting: Using a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2.
Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five or six rings. You can also select toll saver. If toll saver is selected, the answering system answers a call after two rings when you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area.
Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). By default, the remote access code is 19. To change the remote access code: Using a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Answering sys, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to >Ans sys setup, then press MENU/SELECT. 4.
Answering system Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every ten seconds. Unless you change it, the message alert tone is set to off. There is no audible alert at the handset. To change the setting: Using a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter Remote code the main menu. >Msg alert tone 2.
Answering system Answering system settings Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. To change the setting: Using a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Answering sys, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to >Ans sys setup, then press MENU/SELECT. 4.
Answering system About the answering system Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left at your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system About the answering system Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes, and the maximum recording time is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system About the answering system To screen a call at the handset: If the answering system is on, you can hear the announcement and the incoming message with the handset when a call is answered by the answering system. While a message is being recorded, the handset shows To screen a call, press [select]. Press MENU/SELECT to screen the call. Options while a message is being recorded: • Press qCID/VOLUME or pDIR/VOLUME on the handset to adjust the call screening volume.
Answering system Message playback If you have new messages, you hear only the new messages in chronological order. If there are no new messages, the system plays back all the messages (in chronological order). If there are both new and old messages, you have the option of playing the new or old messages. When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording.
Answering system Message playback To listen to messages on a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press MENU/SELECT again to select >Play messages. • If there are new and old messages, press qCID or pDIR to select >Play new msgs or >Play old msgs, then press MENU/SELECT. • If there are only new messages, they will play automatically. The system announces the number of messages, then begins playback. The message sequence is shown on the handset.
Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, pause or delete the message. When messages are playing on the telephone base: • Press q/VOLUME/p to adjust the message playback volume. • Press /SKIP to skip to the next message. • Press /REPEAT to repeat the message. Press twice to hear the previous message. • Press X/DELETE to delete the message. • Press /PLAY/STOP to stop the playback.
Answering system Message playback Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages on the telephone base: 1. When the telephone is idle, press X/DELETE. The system announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE again. The system announces, “All old messages deleted.” -ORAnnouncement 1.
Answering system Recording and playing memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the telephone base. Play and delete them in the same way as incoming messages. Record a memo Using a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Answering sys. Press MENU/SELECT. 3.
Answering system Base message counter displays The base message counter shows the total number of answering system messages. See the table below for other message counter displays. Message counter displays 0 1-99 -- No messages. Total number of messages and memos. The system is answering a call, or someone is trying to reach it remotely. The system is in program mode.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely reach your answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two-digit remote access code (19 is the default code. See page 74 to change it). • The system automatically announces the number of new or old messages (if any), and then begins to play them. 3.
Answering system Remote access Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If you do not enter a valid remote access code, the system answers the call automatically. • If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.
Appendix Adding and registering handsets/headsets Your telephone can support up to 12 DECT 6.0 cordless handsets (AT&T model CL80111, sold separately) or up to ten cordless handsets and two cordless headsets (sold separately). Visit www.telephones.att.com/headsets for a list of compatible DECT 6.0 cordless headsets. Each new handset or headset must be registered to the telephone base before use. You must register each handset or headset separately.
Appendix Deregistering handsets You may need to deregister your handsets if: • You have 12 registered handsets and need to replace a handset. -OR• You wish to change the designated handset number of your registered handsets. You must first deregister ALL handsets, and then register each handset you wish to use again, one at a time. Please read carefully through all the instructions on this page before beginning the deregistration process. Deregister all handsets from the telephone base 1.
Appendix Alert tones and lights Handset screen icons Battery status - battery is charging (animated display). Battery status - low battery (flashing); place the handset in telephone base or charger to recharge. NEW MUTE ANS ON MSG # 10:21 AM 1/2 Speakerphone - the speakerphone is in use. Ringer off - the handset ringer is off. New voicemail - you have new voicemail from your telephone service provider. ANS ON Answering system on - the answering system is turned on to answer calls.
Appendix Alert tones and lights Handset alert tones One short beep Tone of each key press, if key tone is turned on. One long beep Indication to begin recording a message, memo or announcement. Two short beeps You are pressing qCID or pDIR on a cordless handset when the volume is already at its highest or lowest setting. -ORCall waiting tone. -ORError tone. Confirmation tone (three rising tones) The system has completed the command successfully.
Appendix Alert tones and lights Lights IN USE On when the telephone base is in use, or when the answering system is answering an incoming call. On when a handset is being registered. Flashes quickly when there is an incoming call or when handsets are being deregistered. /ANSWER ON On when the answering system is on. /PLAY/STOP On when a message is playing. Flashes when another telephone is in use on the same line. MUTE On when the microphone is muted.
Appendix Screen display messages Screen messages BASE 0 is calling The telephone base is calling. Call transferred You have transferred an outside call to another device. Caller ID log There are no entries in the caller ID history. empty Calling BASE 0 The handset is calling the telephone base (for intercom calls). Calling HANDSET X Call answered The handset or telephone base is calling another handset (for intercom calls). The telephone base is transferring an outside call to a handset.
Appendix Display screen messages Screen messages Not available at this time Someone else is already using the directory or caller ID history. No Incoming PTT Out of range OR No pwr at base The incoming PTT function is turned off. The handset will not receive PTT calls. The telephone base has lost power, or the handset is out of range. ** Paging ** The cordless handset is paged by the telephone base. Paging all handsets The telephone base is paging all cordless handsets.
Appendix Troubleshooting If you have difficulty with your phone please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset. • Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 6). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting • Charge the battery in the cordless handset for at least ten hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. • You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. • The layout of your home or office may be limiting the operating range. Try moving the telephone base to another location, preferably to a higher location.
Appendix Troubleshooting The charge light is off or blinking. • Make sure you plug the power and line cords in correctly and securely. • Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Clean the cordless handset, charger and telephone base charging contacts each month with a pencil eraser or cloth.
Appendix Troubleshooting Difficulty hearing messages. • Press VOLUME/p to increase the telephone base speaker volume. • Press pDIR/VOLUME to adjust the message playback volume on a handset. System does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored (pages 73).
Appendix Troubleshooting System does not record messages. • Make sure the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on. • Make sure the memory of the answering system is not full. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (pages 73). To determine how many rings activate your voicemail, contact your telephone service provider.
Appendix Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service. • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • You can damage your telephone if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Do not use a telephone in the vicinity of a gas leak.
Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions www.telephones.att.com or 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. about this product should be directed to our website at call 1.
Appendix Limited warranty 5. How do you get warranty service? www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. To obtain warranty service, visit our website at NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 96Vrms - 130Vrms (AC voltage, 60Hz) Telephone base voltage 6VDC @ 600mA (AC adapter output) Handset voltage 2.4VDC - 3.
Index Index A Alert tones handset, 91 telephone base, 91 Announcement, 68 Answer an incoming call during an intercom call, 42 during PTT, 49 Answering calls, 29 Answering system, 68–87 Assign a speed dial number, 58 Auto off, 30 a directory entry, 56 a speed dial number, 59 Dialing from a record in the caller ID history, 65 from the directory, 56 Directory dial a number, 56 edit entries, 57 name search, 55 new entries, 52 Display dial, 56 DSL, 3, 6 B E Battery charging, 8 Battery installation, 7 Blind
Index Index M S Maintenance, 103 Make an outgoing call during PTT, 50 Making calls, 29 Memory match, 63 Memos, 84 Message alert tone, 75 counter display, 85 playback, 80–83 Mute, 35 Safety information, 104–105 Screen display messages, 93–94 Speakerphone, 31 Speed dial delete a number, 59 edit a number, 59 enter a number, 58 set voicemail number, 15 N Technical specifications, 110 Telephone base quick reference guide, 3–4 ringer tone, 21 ringer volume, 21 screen icons, 90 voicemail indicator, 24 Tempor
Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch-tone telephone. Cut along dotted line. Call your phone number, then enter your two-digit access code (preset to 19). Action Remote command 1 Play new messages................ 2 Delete the message............... 3 Delete all old messages...... 33 Repeat or go back.................. 4 Stop................................................ 5 Help menu.............................
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