Complete user’s manual CL82311/CL82321 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on pages 74-75 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. This telephone system is compatible with certain AT&T DECT 6.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide Abridged user’s manual CL82311/CL82321 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting CL82311/CL82321 This quick start guide provides you with basic instructions only.
Complete user’s manual CL82311/CL82321 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Quick reference guide - handset......... 1 Quick reference guide - handset......... 2 Quick reference guide - telephone base.............................................................. 3 Installation...................................................... 4 Telephone base and charger installation................................................
Push-to-talk (PTT).................................... 28 Turn PTT on or off.............................. 28 PTT call to a single handset......... 28 PTT call to a group of handsets.... 29 Answer a PTT call............................... 30 Change a one-to-one PTT call to an intercom call......................... 30 Answer an incoming call during PTT.......................................................... 31 Make an outgoing call during PTT..........................................................
your telephone base...................... 60 Alert tones and lights............................ 61 Screen icons.......................................... 61 Handset alert tones........................... 61 Telephone base tones...................... 61 Lights........................................................ 62 Handset display screen messages.... 63 Screen display messages................ 63 Troubleshooting........................................ 65 Maintenance.........................................
Getting started Quick reference guide - handset pDIR/VOLUME CHARGE indicator Press pDIR to show directory entries (page 35). Press to scroll up while in menus. While entering names or numbers, press to move the cursor to the right. Press to increase the listening volume when on a call (page 22), or to increase the message playback volume (page 53). On when the handset is charging in the telephone base or charger. qCID/VOLUME Press qCID to show caller ID history (page 41).
Getting started Quick reference guide - handset PUSH TO TALK Press to initiate a one-to-one (page 28) or one-to-group (page 29) broadcast. Press and hold to broadcast to a group of handsets (page 29). Main menu Play messages (page 53) Main menu The > symbol highlights a menu item.
Getting started Quick reference guide - telephone base /ANSWER ON Press to turn the built-in answering system on or off (page 46). Message counter Shows the number of messages or other answering system information (page 56). /HANDSET LOCATOR X/DELETE While the phone is idle, press to page all handsets (page 25). Press to delete the message currently playing (page 53). Press twice to delete all old messages when the phone is not in use (page 54).
Getting started Installation You must install and charge the battery before using the telephone. STOP! See pages 6-7 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 8). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. The telephone base is ready for tabletop use. If you want to change to wall mounting, see Installation options on page 8 for details. Telephone base installation • Plug the other end of the telephone line cord into a telephone jack or a DSL filter. • Raise the antenna. Telephone line cord • If you have DSL high-speed Internet service, a DSL filter (not included) is required.
Getting started Battery installation and charging Install the battery as shown below. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 10 hours of continuous charging. See the table on page 80 for battery operating times.
Getting started Battery installation and charging CHARGE light Step 3 Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light on the top of the handset is on during charging. After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date/time on page 12. To skip setting the date and time, press OFF/CANCEL.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronic retailers. You might need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Installation options Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Push the telephone base up to detach it from the wall mount bracket. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. Push the wall mount bracket up to remove it from the wall. 4. See Telephone base and charger installation on page 5.
Telephone settings Handset settings Use the menu to change the telephone settings. >Play messages 1. Press MENU/SELECT when in idle mode (when the phone is not in use) to enter the main menu. 2. Press qCID or pDIR to scroll to the feature to be changed. When scrolling through the menu, the > symbol indicates the selected menu item. 3. Press MENU/SELECT to select the highlighted item. Answering sys p q NOTE: Press OFF/CANCEL to cancel an operation, back up to the previous menu or exit the menu display.
Telephone settings Handset settings Ringer volume You can set the ringer volume level (1-6) to one of six levels or turn the ringer off. When the ringer is off, appears on the screen. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to >Ringers, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Ringer volume. 4. Press qCID or pDIR to sample each volume level. 5. Press MENU/SELECT to save your preference.
Telephone settings Handset settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
Telephone settings Handset settings LCD language You can select the language used for all screen displays. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to >Settings, then press MENU/SELECT. 3. Press MENU/SELECT to choose >LCD language. 4. Press qCID or pDIR to highlight >English, >Français or >Español, then press MENU/SELECT. The screen prompts Set English/Français/Español as LCD language? 5. Press MENU/SELECT to confirm.
Telephone settings Handset settings NOTES: • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. • When there are up to 5 handsets registered, the telephone system supports caller ID announce for all handsets. If 6 or more handsets are registered, the system supports caller ID announce for the first 4 registered handsets only. • This feature does not announce information for call waiting calls.
Telephone settings Handset settings Voicemail (visual message waiting) indicator If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indicator when you have new voicemail messages. New voicemail and the icon appear on the handset screen. HANDSET 1 New voicemail 10:21 AM 2/11 NOTES: • This feature does not indicate new messages recorded on your phone’s built-in answering system.
Telephone settings Handset settings Rename handset You can create a handset name for each system handset. Clr voicemail 1. When the handset is idle, press MENU/SELECT. >Rename handset p 2. Use qCID or pDIR to scroll to >Settings, then press q MENU/SELECT. 3. Use qCID or pDIR to scroll to >Rename handset, then RENAME HANDSET press MENU/SELECT. HANDSET_ 4. Change the handset name when prompted. • Press qCID or pDIR to move the cursor to the left or right.
Telephone settings Handset settings Use caller ID to automatically set date and time Follow the steps below to turn the CID time sync feature on or off. The default setting is On. Key tone >CID time sync p q 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Settings, then press CID TIME SYNC MENU/SELECT. >On p 3. Press qCID or pDIR to scroll to >CID time sync, then press q MENU/SELECT. 4.
Telephone settings Handset settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. Home area code >Dial mode p q To set the dial mode: 1. Press MENU/SELECT in idle mode to enter the main menu. DIAL MODE 2. Use qCID or pDIR to scroll to >Settings, then press >Tone p MENU/SELECT. q 3. Use qCID or pDIR to scroll to >Dial mode, then press MENU/SELECT. 4.
Telephone operation Handset operation Making a call • Press PHONE/FLASH or telephone number. /������� SPEAKER, then enter the The screen displays the elapsed time as you talk (in hours, minutes and seconds). NOTE: Pressing PHONE/FLASH to access services from your telephone service provider does not affect the elapsed time. Elapsed time Phone 0:00:30 10/15 10:01 Speaker 0:00:30 10/15 On hook dialing (predialing) 1. Enter the telephone number.
Telephone operation Handset operation Speakerphone During a call, press /������� SPEAKER to switch between handsfree speakerphone and normal handset use. Press OFF/CANCEL to hang up. Elapsed time Speaker 0:00:30 10/15 NOTES: 10:01 AM • When you use the speakerphone, the key pad of the handset and the /SPEAKER button are lit. • The speakerphone uses more power than the normal handset.
Telephone operation Handset operation Equalizer The equalizer feature on the handset enables you to change the quality of the audio to best suit your hearing. While on a call or intercom call, or listening to a message or announcement, press EQ to select the equalizer setting Treble 1, Treble 2, Bass or Natural (the default setting). The current setting is shown on the handset screen for two seconds.
Telephone operation Options while on calls Volume control While on a call, press qCID/VOLUME to decrease or press pDIR/VOLUME to increase the listening volume. You can set the listening volume to one of six levels. pDIR/VOLUME qCID/VOLUME NOTES: • Handset and speakerphone volume settings are independent. • When the volume reaches the minimum or maximum setting, you hear 2 beeps.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID history or redial memory while you are on a call. Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list. To access the directory while on a call: 1. Press MENU/SELECT. 2. Press qCID or pDIR to scroll to >Directory and then press MENU/SELECT. 3.
Telephone operation Options while on calls Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. 1. During a call, press TONE . 2. Use the dialing keys to enter the desired number. The telephone sends touch-tone signals. 3. The telephone automatically returns to pulse dialing after you end the call.
Multiple handset use Multiple handset use Handset locator The handset locator feature is useful if you misplace any handsets. To start the paging tone: • Press /HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds. NOTE: If you press OFF/CANCEL or MUTE/DELETE on a handset, the ringer of that handset stops, but the paging to the rest of the handsets continues.
Multiple handset use Intercom Use the intercom feature for conversations between 2 handsets. This feature is only available if you have at least 2 system handsets. Use a handset to initiate intercom calls and transfer calls. 1. Press MENU/SELECT in idle mode to enter the main menu. Calling Press qCID or pDIR to scroll to >Intercom, then press HANDSET X MENU/SELECT. Choose from the options below. • If you have a 2-handset system, your handset screen shows Calling other handset.
Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset. You can also share an outside call with another system handset. This feature is available only if you have 2 or more handsets. >Transfer Share call p q To transfer or share an outside call using intercom: 1. During the call, press MENU/SELECT. 2. Press qCID or pDIR to scroll to >Intercom and press MENU/SELECT. 3.
Multiple handset use Push-to-talk (PTT) PTT You can directly broadcast messages to the speakerphone of a group of handsets. Any handset you call can respond by pressing the PUSH TO TALK key to begin 2-way communication. • Only one handset can talk at a time. To do so, press and hold PUSH TO TALK. • You must release PUSH TO TALK, so another person can respond. • Only one PTT session can be active at a time.
Multiple handset use Push-to-talk (PTT) 2. Press and hold PUSH TO TALK on your handset. A chirp PTT To indicates your microphone is on. Speak towards the handset: X handset. Your voice is broadcast to the destination handset. While you are speaking, your handset screen shows PTT To handset: X. 3. Release PUSH TO TALK after speaking. Both handsets beep once again.
Multiple handset use Push-to-talk (PTT) Answer a PTT call You can respond to a PTT call whenever the speakerphone light is off, as described below. 1. When your handset receives a PTT call, the handset beeps and the screen shows Press and hold [PTT] to talk. 2.
Directory Push-to-talk (PTT) Answer an incoming call during PTT When you receive an incoming outside call during PTT, there is an alert tone. • During a one-to-one PTT, press PHONE/FLASH on the initiating or destination handset. The PTT call ends automatically and the outside call is answered. • During a one-to-group PTT, press PHONE/FLASH on the initiating handset. The PTT call ends automatically and the outside call is answered.
Directory About the directory Shared directory The directory is shared by all handsets. Changes made to the directory from any handset apply to all. Charlie Johnson 888-883-2445 p q NOTE: Only one handset can review the directory at a time. If another handset tries to enter the directory, the screen shows Not available at this time. Capacity The directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers.
Directory Create directory entries Create a new directory entry 1. Press MENU/SELECT in idle mode to enter the main menu. Answering sys 2. Press qCID or pDIR to scroll to >Directory, then press >Directory MENU/SELECT. p q 3. Press qCID or pDIR to highlight >Add contact. 4. Press MENU/SELECT. 5. Use the dialing keys to enter a telephone number (up to 30 Review >Add contact digits) when prompted. p q • Press qCID or pDIR to move the cursor to the left or right. • Press MUTE/DELETE to erase a digit.
Directory Create directory entries Dialing keys Characters by number of key presses 1 2 3 4 5 6 7 8 9 10 11 1 . - ‘ ( ) * # & / , 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 space 0 1 * # Add a predialed telephone number to the directory You can save a predialed telephone number to the directory. 1.
Directory Review the directory Review directory entries 1. Press DIRp when in idle mode. The summary screen shows briefly and then the first entry in the directory shows. -ORPress MENU/SELECT when in idle mode, then press qCID or pDIR to scroll to >Directory. Press MENU/SELECT twice. 2. Press qCID or pDIR to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Dial, delete or edit directory entries To dial, delete or edit a directory entry (name and number), the entry must be displayed on the handset. Use Review the directory (page 35) to show an entry. Display dial To dial a displayed number from the directory, press /������� SPEAKER. PHONE/FLASH or Delete a directory entry To delete the displayed directory entry, press MUTE/DELETE. Press MENU/SELECT to confirm. There is a confirmation tone and the screen shows Contact deleted.
Directory Speed dial The telephone system has 10 speed dial locations (2-9 and 0, location 1 is reserved for voicemail) where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. Speed dial assignments can only be selected from the existing directory entries, with the exception of 1, which must be manually entered. In the directory, speed dial locations except for 1 are indicated by their number in the bottom right hand corner of the entry.
Directory Speed dial Delete a speed dial number 1. When the telephone is idle, press MENU/SELECT. 2. Press qCID or pDIR to scroll to >����������� Directory. Press MENU/SELECT. 3. Press qCID or pDIR to scroll to >������������ Speed dial. Press MENU/SELECT. 4. Press qCID or pDIR to scroll to the location you wish to delete the speed dial number from, then press MENU/SELECT to show the directory entry. 5. Press MENU/SELECT again. 6.
About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made using any handset are reflected in all other handsets.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last 7 digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. Chris 888-883-2445 p q 10/15 NEW 10:01AM NOTE: The number shown in the caller ID log will be in the format sent by the telephone service provider.
Caller ID Caller ID operation View dialing options Although the incoming caller ID log entries have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the 7 digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. When in the caller ID log, press qCID or pDIR to browse. 2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER. 3. Use the dialing keys to edit the number. • Press qCID or pDIR to move the cursor to the left or right. • Press MUTE/DELETE to backspace and erase a digit. • Press and hold MUTE/DELETE to erase the entire entry. • Press and hold REDIAL/PAUSE to insert a 3-second dialing pause (a p appears). 4.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE NAME The caller prefers not to show the name. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.
Answering system Answering system settings Use the answering system menu of a system handset to set Play messages up the announcement message, turn on or off the answering >Answering sys system or message alert tone, activate call screening, or p q change the number of rings, message recording time, or remote access code. If you turn off the answering system and you change any setting in the answering system setup menu, the answering machine automatically turns on again. 1.
Answering system Answering system settings To delete your outgoing announcement: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Announcement. 4. Press MENU/SELECT again to select >Play annc and play the announcement. 5. While the announcement is playing, press MUTE/DELETE to delete the announcement. The system announces “Announcement deleted”.
Answering system Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the telephone base speaker when they are being recorded. If you turn call screening on, you hear the incoming message. While monitoring an incoming message, you can answer the call by pressing PHONE/FLASH or /�������� SPEAKER on the handset. Play messages To change the setting: >Answering sys 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2.
Answering system Answering system settings 5. Press qCID or pDIR to scroll and choose among 2, 3, 4, 5, 6 or Toll saver. • Toll saver - the answering system answers a call after 2 rings if you have new messages, and after 4 rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area. 6. Press MENU/SELECT to save the setting. You hear a confirmation tone. Press OFF/CANCEL to cancel.
Answering system Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. There is no audible alert at the handset. To change the setting: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Answering sys, then Remote code press MENU/SELECT. >Msg alert tone 3.
Answering system About the answering system Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system HANDSET 1 and those left at your telephone service provider’s voicemail 1 New message (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. 10:01 10/15 Each alerts you to new messages differently.
Answering system About the answering system Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes, and the maximum recording time is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system About the answering system Call screening at the handset If the answering system is on, you can hear the announcement and the incoming message with the handset when a call is answered by the answering system. While a message is being recorded, the handset shows To screen call, press [SELECT]. Press MENU/SELECT to screen the call. Call intercept While screening a call, you can stop recording and speak to the caller by pressing PHONE/FLASH on the handset.
Answering system Message playback If you have new messages, you hear only the new messages in chronological order. If there are no new messages, the system plays back all the messages (in chronological order). When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, you hear, “End of messages.
Answering system Message playback When messages are playing on the handset: • Press PHONE/FLASH to stop playback. The screen shows Call back?, then press MENU/SELECT, PHONE/FLASH, or /�������� SPEAKER to call back the caller if the caller’s number is available. If the dialing format used is not correct, then use the option below to choose the correct dialing format before calling back the caller. • Press MENU/SELECT to pause playback and show the caller ID information if available.
Answering system Recording and playing memos Memos are messages you record at a handset. You can play back and delete them like incoming messages. You can record a memo as a reminder to yourself, or leave a message for others who use the answering system. Record a memo 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to >Answering sys. Press MENU/SELECT. 3. Press qCID or pDIR to highlight Record memo, then press MENU/SELECT.
Answering system Base message counter displays The base message counter shows the total number of answering system messages. See the table below for other message counter displays. Message counter displays 0 No messages. 0 (flashing) You need to set the clock (page 12). 1-99 Total number of old messages and memos, or message number currently playing during old message playback. 1-99 (flashing) Total number of messages and memos. The number flashes when there are new or missed messages.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely reach your answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two-digit remote access code (19 is the default code. See page 48 to change it). • The system automatically announces the number of new or old messages (if any), and then begins to play them. 3.
Answering system Remote access Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If you do not enter a valid remote access code, the system answers the call automatically. • If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.
Appendix Adding and registering handsets/headsets Your telephone can support up to 12 DECT 6.0 cordless handsets (AT&T model CL80121/CL80131, sold separately) or up to 10 cordless handsets and 2 cordless headsets (sold separately). Visit www.telephones.att.com/ headsets for a list of compatible DECT 6.0 cordless headsets. Each new handset or headset must be registered to the telephone base before use. You must register each handset or headset separately.
Appendix Deregistering handsets You may need to deregister your handsets if: • You have 12 registered handsets and need to replace a handset. -OR• You wish to change the designated handset number of your registered handsets. You must first deregister ALL the handsets, and then register each handset you wish to use again, one at a time. Please read carefully through all the instructions on this page before beginning the deregistration process. Deregister all handsets from your telephone base 1.
Appendix Alert tones and lights Screen icons Battery status - battery is charging (animated display). Battery status - low battery (flashing); place handset in telephone base or charger to recharge. Speakerphone - the speakerphone is in use. NEW MUTE ANS ON MSG # 1/2 10:21 Ringer off - the handset ringer is off. New voicemail - you have new voicemail from your telephone service provider. ANS ON Answering system on - the answering system is turned on to answer calls.
Appendix Alert tones and lights Lights /ANSWER ON On when the answering system is on. IN USE On when the handset is in use, or when the answering system is answering an incoming call. On when a handset is being registered. Flashes when there is an incoming call or when handsets are being deregistered. Flashes when another telephone is in use on the same line. CHARGE On when the handset is charging in the telephone base or charger.
Appendix Handset display screen messages Screen display messages Caller ID log empty There are no entries in the caller ID history. Call transferred You have transferred an outside call to another cordless handset. Calling HANDSET X (for systems with 3 or more handsets) The handset is calling another handset (for intercom calls). Calling other handset (for systems with 2 handsets) The handset is calling the other handset (for intercom calls).
Appendix Handset display screen messages Screen display messages Number already saved The telephone number you have entered is already in the directory. Not available at this time Someone else is already using the directory or caller ID history. Other handset is calling (for systems with 2 handsets) The other handset is calling. Out of range OR No pwr at base The telephone base has lost power, or the handset is out of range. ** Paging ** The cordless handset is paged by the telephone base.
Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset. • Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base. You might have moved out of range. • Unplug the electrical power. Wait for 15 seconds, and then plug it back. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see page 5). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting • Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. • You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. • The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably to a higher location.
Appendix Troubleshooting The charge light is off. • Make sure you plug the power and line cords in correctly and securely. • Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Clean the cordless handset, charger and telephone base charging contacts each month with a pencil eraser or cloth. • The battery may not be connected to the handset or is missing completely.
Appendix Troubleshooting System does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on. • If toll saver is activated, the number of rings changes to 2 when you have new messages stored (pages 47-47). • If the memory is full or the system is off, the system will answer after 10 rings.
Appendix Troubleshooting System announces, “Time and day not set.” • You need to reset the system clock (page 12). Outgoing announcement is not clear. • When you record your announcement, make sure you speak in a normal tone of voice, about 9 inches from the handset. • Make sure there is no background noise (TV, music, etc.) while recording. New voicemail and show on the handset display, and I don’t know why. • Your telephone has both a built-in answering system and voicemail indicator.
Appendix Troubleshooting Common cure for electronic equipment. If the telephone does not seem to be responding normally, try putting the cordless handset in the telephone base or charger. If it does not fix the problem, do the following (in the order listed): 1. Disconnect the power to the telephone base. 2. Disconnect the cordless handset battery. 3. Wait a few minutes. 4. Connect power to the telephone base. 5. Completely remove the battery.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • You can damage your telephone if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Do not use a telephone in the vicinity of a gas leak.
Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions www.telephones.att.com or 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. about this product should be directed to our website at call 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 96Vrms - 130Vrms (AC voltage, 60Hz) Telephone base voltage 6VDC @ 400mA (AC adapter output) Handset voltage 2.4VDC - 3.
Index Index A Directory, Dial number, 36 Edit an entry, 36 Name search, 35 New entries, 33 Display dial, 36 DSL, 3, 5 Alert tones, 61 Answer an incoming call, During an intercom call, 26 During PTT, 31 Answering calls, 19 Answering system, 50 Assign a speed dial entry, 37 Auto off, 19 E Ending calls, 19 B F Battery charging, 7 Battery installation, 6 Blind transfer, 24 Flash (switch hook flash), 22 H C Handset, Handset locator, 25 Quick reference guide, 1, 2, 3 Ringer tone, 11 Ringer volume, 11 S
Index Index M S Maintenance, 73 Making calls, 19 Memory match, 41 Memos, 55 Message, Alert tone, 49 Counter display, 56 Playback, 53 Mute, 22 Safety information, 74–75 Search by name, 35 Speakerphone, 20 Speed dial, 37–38 Assign or reassign number, 37 Delete number, 38 Make a call, 38 Set voicemail number, 14 T N Technical specifications, 80 Telephone operating range, 80 Temporary ringer silencing, 19 Time, setting, 12 Transfer (blind), 24 Troubleshooting, 65–72 Names, Enter into directory, 33 Searc
Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch-tone telephone. Cut along dotted line. Call your phone number, then enter your two-digit access code (preset to 19). Action Remote command 1 2 3 33 4 5 Fold here. Play all messages................... Play new messages................ Delete the message............... Delete all old messages...... Repeat or go back.................. Stop.....................................
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