User Manual

Appendix
145
Troubleshooting
System does not respond to remote commands.
 Make sure to enter your remote access code correctly (page
110).
 Make sure you are calling from a touch-tone phone. When you
dial a number, you should hear tones. If you hear clicks, the
phone is not a touch-tone telephone and cannot activate the
answering system.
 The answering system may not detect the remote access code
while your announcement or message is playing. Try waiting
until the announcement or message is over, or press command
code 5 to stop the operation before entering other codes.
 There may be interference on the phone line you are using. Press

System does not record messages.
 Make sure the answering system is on. ANS ON should show on
the handset and the /ANS ON/OFF light on the telephone
base should be on.
 Make sure the memory of the answering system is not full.
 If you subscribe to voicemail service, change the number of rings
so that your answering system answers before your voicemail
(page 109). To determine how many rings activate your
voicemail, contact your telephone service provider.
 If there is a fax machine connected to the same telephone line,
try disconnecting the fax machine. If that solves the problem,
consult your fax machine documentation for information on
compatibility with answering systems.
System announces, “Time and day not set.”
 You need to reset the system clock (page 19).