User guide

Preface CentreVu CMS R3V8 High Availability User Guide
Overview P-3
Provide information0
When you call the Helpline, be sure to identify yourself as a CentreVu®
CMS High Availability customer and be prepared to give the following
information:
●
Your full name, your organization, and a phone number where a
Lucent Technologies representative can contact you about the
problem
●
The installation location (IL) number
The IL number is a 10-digit number from a Lucent Technologies
database that helps identify the details of your CentreVu® CMS
High Availability installation and environment .
●
Your ACD and CMS release information
●
Whether the problem is with the Primary CMS server or the
Secondary CMS server
●
CPU type and speed
●
Microsoft Windows operating system version (if using CentreVu
Supervisor)
●
A description of the problem
●
The type of service contract your organization has with Lucent
Technologies, if any.
●
Whether you have a Professional Services contract related to the
High Availability option.
If your system is not covered by warranty or a service contract, you
will be invoiced for the Helpline troubleshooting. A service contract
may provide coverage for business hours only or for 24-hours a day,
7 days a week. Alternatively, the contract may provide you with a
technician dedicated to your installation. If you are uncertain about
the details or expiration date of your service contract, contact you
Lucent Technologies representative.