User guide

Preface CentreVu CMS R3V8 High Availability User Guide
Overview P-1
Preface
Overview 0
This document is written for customers who purchase the High
Availability feature of the CentreVu® Call Management System

(CMS).
Scope 0
This document contains a variety of procedures to help you maintain your
CMS High Availability system. It assumes a minimum level of technical
knowledge on the part of its readers to complete the procedures. It
assumes, for example, that the reader knows how to perform backup and
restore procedures for the CMS system. Where necessary, this
document refers to other CMS documentation which describe how to
perform basic CMS procedures.
Organization 0
This document includes the following topics:
●
Introduction
Provides an overview of the new dual ACD links feature and R3V8
CMS High Availability
●
Primary and Secondary CMS Servers
Describes the two CMS servers and how to synchronize the data
between them
●
User Scenarios
Describes step by step procedures to complete the most common
High Availability scenarios you will encounter
●
High Availability Backup & Restore Strategy
Explains the High Availability backup and restore strategy and lists
step by step procedures to complete backup and restore procedures
Backup & Restore Procedures
Items excluded from a CMSADM backup
Items backed up during a Full Maintenance backup
Restore Characteristics of Different Data Types
What to do if a CMS Server Fails
Frequently Asked Questions
CMS Base Load Upgrade Procedure for High Availability Systems