User guide

Restore Characteristics of Different Data Types
CentreVu CMS R3V8 High Availability User Guide
D-1
Appendix D: Restore Characteristics of Different
Data Types
Local System Administration Data: This is data specific to the
particular CMS server on which it was administered. This data can only
be restored onto the server from which it was copied.
CMS System Administration Data: This is administrative data that is
not ACD-specific, such as:
●
user data
●
timetables
●
custom reports
When you restore this data, the information in the tables is deleted. After
the tables are deleted, they are then restored from the backup tape.
ACD-Specific Administration Data: This is data which is specific to a
particular ACD. It includes:
●
Exceptions administration data
●
Dictionary items
●
Split/Skill call profiles
When you restore this data and copy it over existing tables, the existing
tables are deleted, and the new tables are copied onto the system from
the backup.
Historical Data: This data includes interval, daily, weekly, and monthly
archived call data. In addition, historical data also includes
event data,
which conists of:
●
Agent login/logout data
●
Agent trace data
●
Exceptions data
●
Internal call record data
When historical data is restored from a maintenance backup tape, the
restore program creates a
restore range, which is based on the available
data actually found on the backup tape. The restore range is not
necessarily identical to the start and stop times you specify in the restore
window. For instance, disparities between specified and actual restore
ranges can occur when the stop time specified in the restore exceeds the
end time for the last data rows for a given table copied to the backup.