User guide

Backup & Restore Procedures CentreVu CMS R3V8 High Availability User Guide
CMS Backup Strategy A-1
Appendix A: Backup & Restore Procedures
Essentially the procedure to back up and restore the CMS servers in a
High Availability configuration is the same as it was with just a single
CMS server, except that now you are working with two independent
servers instead of one. The backup and restore procedures described in
this Appendix are identical to those used for non-High Availability
configurations. Because you are working with two servers, be sure to
label your backup tapes carefully, “Primary” and “Secondary.”
CMS Backup Strategy 1
Since new data is written each day, the data should be backed up
regularly. Use a backup strategy appropriate to your call center.
Managing the tapes (storage, security, and labeling) is key to ensuring
that if a restore is needed, you can do it quickly and accurately. Keep
enough tapes on hand to rotate the tapes so that several tapes are
available at all times. For example, you can keep 2 weeks worth of tapes
in stock and recycle them weekly (for an environment in which you do
daily backups, you use a new tape each day of the week and repeat each
weekly sequence).
Perform a full maintenance backup after the CentreVu® CMS software
has been initially installed and tested.
You must do a full backup before doing the first incremental backup.
A full maintenance backup should be performed nightly, using multiple
backup tapes in a regular rotation scheme.
A CMSADM backup should be performed at least one time per month.
Labeling the
backup volume
1
After a successful backup, the computer automatically labels your
backup volumes. CentreVu® CMS provides the backup information in
the final Acknowledgment window or, if the backup was scheduled on a
timetable, in the maintenance error log.
Backup tapes can wear out. Be sure to refresh your supply of backup
tapes at appropriate intervals. For more information, see the
documentation that came with your backup tapes. Note that the
machines need to have matching tape drives and the appropriate tapes
for those drives.