User guide

User Scenarios CentreVu CMS R3V8 High Availability User Guide
3-22
Also, when ACD-specific Administration data from the Primary server is
restored to the Secondary server, data in the archive interval in which the
restore is performed will also be lost on the Secondary server. Therefore,
if minimization of data loss if of critical importance, after VDN call profile
changes are made on the Primary server, perform a backup of both ACD-
specific Administration data and Historical data on the Primary and
restore it onto the secondary server.
To update VDN Call Profile Administration items, do the following:
1. Access the
Call Center Administration: VDN Call Profile Setup
screen.
2. On the Primary CMS server, perform the VDN Call Profile
Administration changes you required.
3. Perform the VDN Call Profile changes you require on the Secondary
CMS server.
Visual Vectors -
Vector Changes
3
It is advisable to administer Visual Vectors from the Primary CMS server
only. By so doing, you will always know the most recent Visual Vector
information resides on the Primary CMS server. Otherwise, you risk
losing Visual Vector comments.
1. Launch Visual Vectors and connect to the Primary CMS server.
2. Make vector changes.
3. Save vector changes.
4. Log in to the Primary CMS server and back up CentreVu® Visual
Vector server data via the setupaas menu.
5. Log in to the Secondary CMS server and restore CentreVu® Visual
Vector server data via the setupaas menu.
Vector changes (except vector comments) are written to the DEFINITY®
and subsequently reflected on both CMS servers regardless of which
server (Primary or Secondary) is in use.
Backing up and restoring Visual Vectoring server data must be performed
after each session where vector changes are made or you risk losing
Visual Vector comments.
NOTE: