User guide

User Scenarios

CentreVu

CMS R3V8 High Availability User Guide

3-11

Split/Skill Call

Profile Setup

Split/skill call profile changes are specific to each CMS server, so any

changes made on the Primary CMS server must be duplicated on the

Secondary.

Note:

Within the interval in which split/skill call profile changes are made, all

data from the time of the profile change and extending back to the

beginning of that archive interval are lost. Therefore, it is highly

recommended that:

●

split/skill call profile changes be performed at the beginning of an

archive interval

●

the changes be performed sequentially on both the Primary and

Secondary server as quickly as possible

Also, when ACD-specific Administration data from the Primary server is

restored to the Secondary server, data in the archive interval in which the

restore is performed will also be lost on the Secondary server. Therefore,

if minimization of data loss if of critical importance, after split/skill call

profile changes are made on the Primary server, perform a backup of

both ACD-specific Administration data and Historical data on the Primary

and restore it onto the secondary server.

To update split/skill Call Profile items, do the following:

1. Access the

Call Center Administration: Split/Skill Call Profile Setup

screen.

2. Perform the split/skill changes you require on the Primary CMS

server.

3. Perform the split/skill call profile changes you require on the

Secondary CMS server.