User guide

Table of Contents
CentreVu® Call Management System
Release 3 Version 8
High Availability Connectivity, Upgrade and Administration
CentreVu CMS R3V8 High Availability User Guide
iii
Preface . . . . . . . . . . . . . . . . . . . . . . . . P-1
Overview . . . . . . . . . . . . . . . . . . . . . P-1
Scope . . . . . . . . . . . . . . . . . . . . P-1
Organization . . . . . . . . . . . . . . . . . P-1
Conventions . . . . . . . . . . . . . . . . . P-2
Related Documents . . . . . . . . . . . . . . P-2
If you have a problem . . . . . . . . . . . . . . P-2
Provide information . . . . . . . . . . . . . . P-3
1: Introduction . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview . . . . . . . . . . . . . . . . . . . . . 1-1
HA Server Switch-over After a Failure Event . . . . . . . . 1-1
Dual ACD Links . . . . . . . . . . . . . . . . . 1-3
Hardware Platforms . . . . . . . . . . . . . . . . 1-4
R3V8 Feature Enhancements . . . . . . . . . . . . . 1-4
Increased Data Availability . . . . . . . . . . . . . 1-5
2: Primary and Secondary CMS Servers . . . . . . . . . . . . . . . 2-1
Primary versus Secondary CMS servers . . . . . . . . . . 2-1
CMS HA Server Maintenance . . . . . . . . . . . . . 2-2
CMS Recovery Kit . . . . . . . . . . . . . . . . 2-3
Purpose . . . . . . . . . . . . . . . . . . 2-3
Recovery kit contents . . . . . . . . . . . . . . 2-3
Recovery kit software components . . . . . . . . . 2-3
Connectivity Considerations for CMS Server Switch-Overs . . . 2-4
Admin operations that are auto-synchronized by the switch . . 2-5
Admin operations that require manual synchronization . . . . 2-5
Admin operations synchronized by backups and restores. . 2-7
Operations that require data collection to be turned off . . . . 2-8