User guide

User Scenarios

CentreVu

CMS R3V8 High Availability User Guide

3-4

Dictionary

Changes

Dictionary changes are specific to a CMS, so that any changes that are

made on the Primary CMS server must be duplicated on the Secondary

CMS server.

Method 1: Synchronizing dictionary changes by back up and

restore of ACD-specific administration data

Note that this procedure is for dictionary operations made on a single

ACD. If you will perform dictionary operations on multiple ACDs, perform

the backup for

all

ACDs and restore for

all

ACDs.

1. Perform the Dictionary operation(s) on the Primary CMS server.

2. On the Primary CMS server, perform ACD Specific Administration

data backup for the ACD on which you made the changes.

3. Put the Secondary CMS server in single-user mode.

4. Perform ACD Specific Data restore for that same ACD on the

Secondary CMS server.

5. Return the Secondary CMS server back to multi-user mode.

6. If the Visual Vectors server software is installed on the system, stop

and re-start Visual Vectors on the server software in order to

activate the new synonym(s) in Visual Vectors.

To stop and restart the Visual Vectors software on the server,

perform the following steps

a.At the command prompt, enter:

setupaas

b.Select the run_vvs option from the displayed menu.

Select option 2 from the turn on/stop menu to stop the Visual

Vectors server software; to restart it, select option 1.

Be sure to specify Current ACD or All ACDs appropriately on the

backup and restore, depending upon whether or not you changed

dictionary items on multiple ACDs.

There are two Dictionary components that are not backed up using the

ACD Specific Administration data backup: Calculations and Constants.

They are backed up using CMS System Administration.

Be sure to back up and restore CMS System Admin data if you change

these dictionary components.

NOTE: