User guide

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User Guide
Primary versus Secondary CMS servers 2-8
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Shortcuts – additions or modifications to existing
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User Permissions
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ACD Access
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Feature Access
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Main Menu Addition Access
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Split/Skill Access
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Trunk Group Access
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User Data
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Vector Access
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VDN Access
Operations that
require data
collection to be
turned off
2
The ability of the CMS High Availability offer to back up, restore, and
migrate data with data collection turned on significantly increases system
availability. However, a limited number of operations still require data
collection to be turned off while they are being performed. Therefore, you
must turn data collection off before performing any of the following
procedures.
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Changing data storage allocation
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Restoring local system administration data
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Changing the storage intervals
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Changing the master ACD
For assistance in performing any of these operations, refer to the section
of this User’s Guide entitled “
Synchronizing the CMS servers after turning
Data Collection On/Off”.