User guide

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User Guide
Primary versus Secondary CMS servers 2-7
Admin
operations
synchronized by
backups and
restores
2
The following CMS administration operations can be synchronized
between the two HA servers by backing up the CMS server on which the
operation was performed and restoring the backup to the other server.
●
Custom Reports – additions or modifications to existing
●
CentreVu® Supervisor Designer Reports – additions or
modifications to existing
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Dictionary operations
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ACDs
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Agent Groups
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Agent String Values
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Announcements
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AUX Reason Codes
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Calculations
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Call Work Codes
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Constants
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Custom Items
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Generic String Values
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Location IDs
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Log in Identifications
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Log Out Reason Codes
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Split/Skill String Values
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Split/Skills
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Trunk Groups
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Trunk String Values
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VDNs
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Vectors
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Main Menu Additions (additional steps may be required)
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Timetables – additions or modifications to existing