User guide

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User Guide
Primary versus Secondary CMS servers 2-6
Scripting & Timetables
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Create Supervisor scripts (from a supervisor login)
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Scheduling of Time Tables
Note on timetable scheduling:
The Timetable window includes the following run options:
This timetable will run on this or another CMS
server
< > Run only on this CMS server*
< > Run on this or another CMS server*
In some cases, running timetables on both servers is not
desirable. For example, when a timetable specifies printing of
very large reports, running the timetables on both servers
would result in duplicate printings. If an administered timetable
should be run only on the current server, select the Run only
on this server*
option. However, beaware that any
timetables set up to run only on the primary server must be
manually revised before they will run on the secondary server.
System Setup
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Changing the CMS state
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Data storage allocation
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External Application State
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External Call History State
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Load Pseudo ACD Data
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Pseudo ACD Setup
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Storage intervals
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Turning data collection on and off
Maintenance
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Data Summarizing
Call Center Administration
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VDN Call Profile
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Call Work Codes
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Split/Skill Call Profile
User Permissions
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Removing CMS users