User guide

Primary and Secondary CMS Servers CentreVu CMS R3V8 High Availability User Guide
Primary versus Secondary CMS servers 2-5
Admin
operations that
are auto-
synchronized by
the switch
2
Some of the CMS administration changes made on either of the HA
servers will be automatically synchronized on the other server via the
Definity switch.
Call Center Administration changes which are auto-synchronized via the
switch include:
●
changes to VDN Skill Preferences
●
VDN assignments
●
vector contents
Agent Administration changes which are auto-synchronized via the
switch include:
●
Multi-agent Skill change
●
Change Agent Skills
Admin
operations that
require manual
synchronization
2
The following operations cannot be synchronized between the two CMS
servers using the backup and restore process. Instead, these operations
must be performed manually on each CMS server.
Agent Administration
●
Agent Trace Administration
●
Activate Agent Trace
Administration
●
Agent Exceptions
●
Split/Skill Exceptions
●
Trunk Group Exceptions
●
VDN Exceptions
●
Vector Exceptions
UNIX Administration
●
Administering passwords