Troubleshooting guide

98 Avaya CMS Supervisor Report Designer
Input fields for pattern matching
This section includes the following topics:
● What is pattern matching? on page 98
● Database items that allow search on page 98
● Using an asterisk on page 99
● Using a question mark on page 99
● Using String as an input field on page 99
What is pattern matching?
CMS can search for values in certain database items according to wild card search
patterns. As a result, you can create a report that allows inputs based on the following
items:
● Character strings
● An asterisk, which matches blank and all characters
● A question mark, which matches any single character
CMS then reports data for all items that match entered values.
Database items that allow search
The standard database items that allow pattern matching are as follows.
Database
item
Value
VDN A Vector Directory Number
EXTENSION An extension number
LOGID An agent login ID
EQLOC A 9-digit trunk location number
CWC A call work code
ROW_DATE A date when data was collected