Troubleshooting guide

February 2006 95
Example of input window
In the example input window that is shown below, the user has entered a split number of 1,
a date of 07/01/96, and intrahour intervals of 8:00 a.m. to 11:00 a.m.
How CMS stores and retrieves data
Because the report this input window is associated with is a Historical Interval report,
Avaya Call Management System (CMS) will retrieve the data for the report from the
historical database tables, which are designated with an h, such as hagent, hsplit, htrunk,
and so on.
Related topics
For more information on how CMS stores and retrieves data, refer to either of the following
resources:
● Appendix B: How CMS stores and retrieves data on page 227
● Avaya CMS Database Items and Calculations document