Troubleshooting guide

February 2006 55
Copying a report to the designer category
Use Report Manager to copy a report from any category into the Designer category of any
folder. The categories can be Agent, Other, Queue/Agent, Split/Skill, Trunk/Trunk Group,
VDN, Vector, Custom, or Designer. Folders can be Real-Time, Historical, or Integrated.
This section includes the following topics:
● Where to access your reports on page 55
● Who can modify your reports on page 55
● Procedure on page 55
Where to access your reports
You can access reports that you create or edit with Report Designer only from the
Supervisor interface to the CMS server. Therefore, if you edit an CMS custom report with
Report Designer, changes to that report will not be available when the report is run from
the Terminal Emulator or from another terminal interface to the CMS.
Who can modify your reports
No CMS user other than a user with CMS administration permissions can modify a report
design you create regardless of whether the report is accessible by all or only by you. A
user with CMS administration permissions always has the ability to modify your report
design, even if you make it available only to yourself.
Procedure
To copy a report:
1. Open the Report Selector window.
2. Select the report that you want to copy.
3. Select Copy.
The Copy Report window is displayed. This window allows you to select where you
want to copy the report. You can copy the report to the Designer category, to a PC file,
or from a PC file to the CMS server.
4. Select To Designer Category.