Troubleshooting guide

February 2006 31
Agents Staffed and No Pre-selection. If there are three levels of data, the individual data
groups will be listed under the third level.
Expanding and collapsing categories
Categories of data and sub-categories of data can be expanded (represented with a plus
sign) and collapsed (represented with a minus sign). By default, when the Select a Data
Group page of the wizard appears, one category will be expanded with one data group
selected. The default is based on the information (report type and report layout) that you
provided to the wizard previously.