Troubleshooting guide

30 Avaya CMS Supervisor Report Designer
This section includes the following topics:
● First level on page 30
● Second level on page 30
● Third level on page 30
First level
The first level is the highest classification level of data. For example, the highest
classification levels of data for a real-time table are Agent, Split/Skills (multiple), Trunk
Group, VDN (single), VDNs (multiple), and Vectors.
Second level
The second level is a breakdown of the first classification level of data. For example, the
second level of data for the Split/Skills (multiple) category are Multi-ACD, Top Agent Skills
Information, Expected Wait Time at each priority, Number of Agents in AUX Work States,
Performance, Type of Agents Staffed, and No Pre-selection. Individual data groups are
also contained under this level of data.
Third level
The third level is a breakdown of the second classification levels of data. For example, the
third level of data for the Split/Skills (multiple) Top Agent Skills Information category is Top