Troubleshooting guide

February 2006 247
Terminal emulator An Avaya CMS Supervisor software application that emulates a 615 Color
(615C) terminal.
Toolbar A row of controller buttons used to activate various functions of the Avaya
CMS Supervisor application.
Tooltips Brief descriptions that display when the mouse pointer is over a toolbar
button.
Trunk group report Displays the status of each trunk in a selected trunk group.
User ID The login ID for an Avaya CMS user.
VDN See Vector Directory Number.
VDN reports A group of reports that show profiles of current VDN performance, call
handling information for a specific VDN based on skill preference, and how
calls to specific VDNs have been handled.
Vector A list of steps that process calls in a user-defined manner. The steps in a
vector can send calls to splits, play announcements and music, disconnect
calls, give calls a busy signal, or route calls to other destinations.
Vector Directory
Number (VDN)
An extension number that enables calls to connect to a vector for processing.
A VDN is not assigned an equipment location. It is assigned to a vector. A
VDN can connect calls to a vector when the calls arrive over an assigned
automatic-in trunk group or when calls arrive over a dial-repeating (DID)
trunk group and the final digits match the VDN.
Vector report A report that lists the number of calls to specific vectors.
Window A rectangular, on-screen frame through which you can view a menu, data
entry fields, reports, or messages.
Wizard A tutor built into the software that guides you through procedures.