Troubleshooting guide

246 Avaya CMS Supervisor Report Designer
Scripting An Avaya CMS feature that lets you automate actions such as changing an
agent’s skills, running reports, exporting report data, and many other Avaya
CMS functions. For example, you can create a script to run a specified report
and export the data on schedule.
Scroll To use the bar on the side of the report window to move forward, backward,
up, or down within a window.
Setup program A program that configures a system for a particular environment; for
example, it informs the system of a new device or interface, such as Avaya
Framework.
Shared installation With this type of installation, the Avaya CMS Supervisor application software
is installed to a shared application folder on the network server, but
user-specific files and logs are stored in an Avaya CMS Supervisor folder on
each user’s PC or on their own network drive.
Shortcut An icon on your computer screen that enables you to select and run an
application (for example, Avaya CMS Supervisor) quickly and easily.
Skill An attribute that is assigned to an ACD Agent. Agent Skills can be thought of
as the ability for an Agent with a particular set of skills to handle a call which
requires one of those skills.
Solaris system A multi-user operating system developed by Sun Microsystems. The
operating system on which Avaya CMS runs.
Split A group of extensions that receives special-purpose calls in an efficient,
cost-effective manner. Normally, calls to a split arrive primarily over one or a
few trunk groups.
Standard reports The set of reports that are delivered with the Avaya CMS or Avaya CMS
Supervisor software.
Start menu The menu that appears when you select Start in the Microsoft Windows
taskbar. This menu contains programs and other Microsoft Windows
applications.
Taskbar The bar that appears by default at the bottom of the Microsoft Windows
desktop. You can select buttons that appear on this bar to switch between
running programs.
Terminal A combination of monitor (video display) and keyboard used to communicate
with a remote computer to enter and display information.