Troubleshooting guide

February 2006 245
Log A file that contains a record of computer activity as well as backup and
recovery data.
Maintenance An Avaya CMS subsystem that is used for doing routine maintenance of the
Avaya CMS, such as backing up data, checking on the status of the
connection to the communication server, and scanning the error log.
Name fields Fields in which you may enter a name (synonym) that has been entered in
the Dictionary subsystem (for example, names of agents, splits/skills, agent
groups, trunk groups, vectors, VDNs).
Network server A computer in a network shared by multiple users.
Queue/Agent reports A group of reports that give the status of all top agents in a skill and queue
status, or skill status for a selected skill.
Readme file A file that provides up-to-the-minute information on a newly released
product; in this case, Avaya CMS Supervisor.
Read-only A folder or file that can be read, but not updated or erased.
Real-time reports Display current ACD call activity on agents, splits/skills, trunks, trunk groups,
vectors, and VDNs for the current or previous intrahour interval. Current
intrahour interval real-time reports are constantly updated as data changes
during the interval. Previous intrahour interval real-time reports show data
totals for activity that occurred in the previous intrahour interval.
Registry The system-wide depository of information supported by Microsoft Windows.
The registry contains information about the system and its applications,
including clients and servers.
Report Designer An Avaya CMS Supervisor feature that enables users to design their own
reports.
Report Wizard An Avaya CMS Supervisor feature that delivers user assistance, by way of a
wizard, to quickly and easily generate new customized reports. The wizard
provides instructional help that guides the user through a series of tasks that
create a new customized report. Report Wizard is a supplement to Report
Designer.
Run A Microsoft Windows command that lets you execute a program, such as
Avaya CMS Supervisor installation.