Troubleshooting guide

244 Avaya CMS Supervisor Report Designer
Historical reports Display past ACD data for various agent, split/skill, trunk, trunk group, vector,
or VDN activities. A report summary of call data into daily, weekly or monthly
totals
HTML See HyperText Markup Language.
Hypertext A linkage between related text. For example, if you select a word in a
sentence, information about that word is retrieved if it exists, or the next
occurrence of the word is found.
HyperText Markup
Language
A standard for defining documents with hypertext links. See also Hypertext.
Input field An area on window where you specify information that you want to view, add,
modify, or delete.
Installation folder A folder on the network that holds all of the Avaya CMS Supervisor files.
Setup.exe is run from this folder to install Avaya CMS Supervisor on each
client computer.
Integrated reports Integrated reports compile contact center information from any starting point
in the last 24 hours up to and including the current interval.
Interactive script An Avaya CMS Supervisor feature that runs the requested tasks in the
current Avaya CMS Supervisor session and displays the actions on the PC.
You can input requested information while the script is running. See also
Automatic Script and Script.
Jump In Help, a command that moves you from the currently displayed topic to
another topic.
LAN See Local Area Network.
List all An Avaya CMS action that lists all the entries that matched the current field
values.
Local Area Network
(LAN)
Two or more computers connected by cable and using a suitable operating
system and application software so they can directly share hard disks,
printers, and other peripherals, and files.
Local installation With this type of installation, you install all of the Avaya CMS Supervisor
software to disk space on each local computer from a CD-ROM or from the
network.