Troubleshooting guide

238 Avaya CMS Supervisor Report Designer
Creating an expanded AUX reason code report
The standard CMS Supervisor reports for R13 CMS include a new field for the Expanded
AUX feature. The field contains the combined calculated time for AUX reason codes 10
through 99. This field will be in any reports that display time in AUX. If you need your report
to include specific AUX reason codes, you should create a custom report or modify an
existing standard report.
The following report is an example of the type of custom report you can create with Report
Designer when you use the following procedure:
1. Open the CMS Supervisor interface and locate the Commands option on the menu
bar.
2. Select Commands > Reports.
The system displays the Report selector window.
3. Select New.
The system displays a prompt to run the report wizard.
4. Select No.
The system displays the Report designer window.
5. Select from the menu bar Edit > Inputs.
The system displays the Edit Inputs window.
6. Select Agent in the Input Types list, and then select the Add button.
7. Select Date in the Input Types list, and then select the Add button.
8. Select the OK button.
The system returns to the Report designer window.
9. Select from the menu bar Edit > Queries.
The system displays the Query Select window.
10. Select the New button.
The system displays the Query Assistant Window.
11. Locate the Database section, and select Historical.
12. Locate the table section, and select Agent Daily.
13. Select the Next button.
14. Locate the Database Items list.
15. Select each of the following database items, and add the item to the Query Items list by
selecting the Add button.