Troubleshooting guide

232 Avaya CMS Supervisor Report Designer
Next, you must identify the appropriate rows that supply data. You might want data for the
following items:
● Split 1, which means you must identify rows that have the value 1 for the SPLIT
database item.
● The date 07/02/02, which means you must identify rows with the value 070202 for the
ROWDATE database item.
● The intrahour intervals 8:00 a.m. to 11:00 a.m., which means you must identify rows with
the values 0800 through 1100 for the one database item.
CMS then finds the appropriate rows of data.
The data that CMS reports is thle data found in the intersection of the selected database
items and columns.
Defining data is the central task of creating and designing a report. However, you must do
many other tasks to create a report.
Split: 1
Date: 07/02/02
ACD
Interval Calls Abandons
08:00am 399 36
09:00am 400 46
10:00am 394 40
11:00am 418 41