Troubleshooting guide

February 2006 227
Appendix B: How CMS stores and retrieves
data
The most important and difficult part of designing a report is defining the data that goes into
the report. To define report data, you must first understand how the Avaya Call
Management System (CMS) stores and retrieves data.
This section includes the following topics:
● How CMS stores data on page 228
● How CMS retrieves data on page 230