Troubleshooting guide

February 2006 141
Chapter 8: Insert | Field
This section describes the Insert | Field menu option.
The time or date when a report is run is not stored in any database table. The Avaya Call
Management System (CMS), if requested, displays information from the start time
specified by the user (for integrated and historical data). Similarly, CMS knows what the
currently selected ACD is when you run a report and can display the current ACD name or
number on the report.
Organization of general information
Information about how to insert fields on page 142
Organization of procedures
This section includes the following procedures:
● Using the Field Assistant window on page 143
● Inserting an ACD Name field on page 144
● Inserting Data Item fields on page 145
● Inserting Input Value fields on page 146
● Inserting a Report Data Start Time field on page 147
● Inserting a Time Report Run field on page 148