Troubleshooting guide

Preface
14 Avaya CMS Supervisor Report Designer February 2006
Avaya CMS upgrade documents
There are several upgrade paths supported with Avaya CMS. There is a document designed to
support each upgrade.
This section includes the following topics:
Base load upgrades on page 14
Platform upgrades and data migration on page 14
Avaya Call Management System Upgrade Express (CUE) on page 14
Base load upgrades
Use a base load upgrade when upgrading CMS to the latest load of the same version (for
example, r13ak.g to r13al.k). A specific set of instructions is written for the upgrade. The
instructions are shipped to the customer site with the CMS software CD-ROM as part of a
Product Correction Notice (PCN).
For more information about base load upgrades, see:
Avaya Call Management System Release 13 Base Load Upgrade
Platform upgrades and data migration
Use a platform upgrade when upgrading to a new hardware platform (for example, upgrading
from a SPARCserver 5 to a Sun Blade 150). The new hardware platform is shipped from the
Avaya factory with the latest CMS load. Therefore, as part of the upgrade you will have the
latest CMS load (for example, R3V9 to R13).
For more information about platform upgrades and data migration, see:
Avaya Call Management System Release 13 Platform Upgrade and Data Migration,
07-300339
Avaya Call Management System Upgrade Express (CUE)
Use CUE when CMS is being upgraded from an earlier version (for example, R3V9) to the latest
version (for example, R13).
A specific set of upgrade instructions is written for the upgrade. These instructions are included
on the CUE software CD-ROM that is shipped to the customer site with the CUE kit.
For information about customer requirements for CUE upgrades, see:
Avaya Call Management System Release 13 CMS Upgrade Express (CUE) Customer
Requirements, 700356744