Troubleshooting guide

136 Avaya CMS Supervisor Report Designer

About the Chart Assistant window

Use this window to define how the data will be displayed on the axis of the chart.

Column descriptions

There are three columns used to define the category and series for the chart. The

information gathered by each column is as follows:

● Column 1 - Category (can be none)

● Column 2 - Series (usually Split)

● Column 3 - Data

In the following example, the Category (Column 1) is the Time that was selected on the

input window, the Series are the Splits that were selected on the input window, and the

Data is the data that was retrieved from the Avaya Call Management System (CMS)

database for those splits/skills on the specified date for the specified time period.

Example