Troubleshooting guide

February 2006 107
Setting up inputs for a multi-ACD report
Use this procedure to create a multi-ACD report. Make sure that you set up the inputs as
detailed in this procedure so that the query for the report will work properly.
This section includes the following topics:
● Types of multi-ACD reports on page 107
● Procedure on page 107
Types of multi-ACD reports
The following types of multi-ACD reports are available:
● Multi-ACD reports that show data for multiple splits/skills on multiple ACDs
● Multi-ACD reports that show data for multiple VDNs on multiple ACDs
Procedure
The following instructions use the split/skill multi-ACD report inputs as an example. To
create the inputs for a VDN multi-ACD report, use the same instructions, but use the VDN
input instead of the Split/Skill input.
To create the inputs for a multi-ACD report that allows inputs for up to four ACDs:
1. Select Inputs from the Edit menu.
2. Select ACD from the Input Types box.
3. Select Add.