Troubleshooting guide

February 2006 101
Number A number that may include digits to the right of the decimal
point. This type applies if your variable field asks for specific
values about ACD performance. For example, use the number
of ACD calls or percent within the service level.
Split/Skill A split/skill number or name.
String A character string. Select this type only if one of the following
is true:
● Your variable field is linked to a custom database item that
you identify in the CMS database as a CHAR column.
● Your variable field is linked to a standard database item
that is a CHAR column, and you want to allow the user to
do a pattern search when running the report. For more
information, see Input fields for pattern matching
on
page 98.
Time
(duration)
A number, including decimals, of seconds. This type applies
only if your variable field asks for specific values regarding
ACD performance. For example, use time in AUX work,
average speed of answer, or average talk time.
Time
(point in time)
A specific time of day in hh:mm format, either as 24-hour time
or with AM or PM appended.
Trunk A trunk name or number.
The Trunk input field can only be a single-value input for
integrated reports.
Trunk group The number or name of a trunk group.
Trunk state A trunk state name. The trunk state name can be a standard
name or new name as defined in the Dictionary subsystem.
Standard names are IDLE, SEIZED, QUEUED, and so on.
Note:
Note: If you use Trunk state as an input in an
integrated report, use a real-time query. You
cannot use Trunk state in an integrated query.
VDN A Vector Directory Number (VDN) name.
The VDN input field can only be a single-value input for
integrated reports.
Vector A vector number or name.
The Vector input field can only be a single-value input for
integrated reports.
For this type of input: The user must enter the following information: