Troubleshooting guide

100 Avaya CMS Supervisor Report Designer

Input Types

The following table describes the input types and what type of information the user must

enter.

For this type of input: The user must enter the following information:

ACD An ACD number or name.

Agent An agent name as defined in the Dictionary or agent login ID.

The Agent input field can only be a single-value input for

integrated reports.

Agent group An agent group name as defined in the Dictionary.

Use the following query:

ACD=$acd and OLDEST_LOGON > 0 and LOGID in

(select value from agroups where

acd_no=$acd and item_name = [Agent

Group:])

Agent state An agent state name. This can be a standard or new name as

defined in the Dictionary. Standard names are ACD, AUX,

ACW, and so on.

Call Work Code Call work code names or numbers.

Date A date in region-specific format or as a relative number. For

example, use -7 for 7 days ago.

Extension An extension number.

Location ID A location ID can be assigned to either an agent or to a trunk

equipment location.

● The location IDs are actually assigned to the agent

terminal, and are associated with the port network to which

terminals are assigned. Agent location IDs are available

only for agents who are currently logged in. Agent location

IDs are part of the Agent Site Tracking feature.

● Trunk location IDs are assigned to the trunk equipment

location, and are associated with the communication

server port network location. The trunk equipment location

ID is part of the Multi-Locations feature on the

communication server.